New CX Trends AI research Learn how consumers expect AI to radically transform customer service

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Unlock the power of customer experiences

Build lasting relationships with our complete customer service solution.

Talk to retail customers across all channels. 23% increase in average e-commerce order value.

#1 in Digital Customer Service use case byGartner logo

New at Zendesk

Zendesk Relate 2023

Zendesk Relate, our global customer experience event, showed us the future of intelligent CX. If you missed it, no worries. You can still relive the action. Or check out our product announcements below.

Unlock intelligent CX

Feel the power of AI across your whole customer journey. Our keynote shows you how to get there.

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Meet Zendesk AI

AI is here to stay, but only Zendesk makes it easy to start. Better support, workflows, and routing—right out of the box.

AI features

Cut costs the smart way

Find out how to use AI strategically to control costs while maintaining close customer connections.

Get the playbook

Zendesk for Service

Perfect the customer experience

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”

Addie Wallace

Senior Director of Brand Marketing logo

Take your support personally

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Exceed every customer expectation

Return on investment

Maximize your ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.

Read the full report
  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.


Average ROI

Customers achieved over three years



Net present value customers reached over three years



Time it took for customers to receive payback

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