Original air date: March 30, 2011
We have some exciting new functionality in Zendesk that we'd love to share with you. Please join us on the last Wednesday of every month as we give a 30-minute live demonstration on the latest features we've added into the product.
Here are some of the highlights from March:
* Zendesk for iPad: a new mobile platform for your agents
* Business hours: set business rules, ticket views, SLAs and reports based on your business hours
* Extended metrics: take your reporting to the next level with GoodData for Zendesk
* Zendesk dropbox: a new redesign with added functionality for self-service help