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Top customer experience podcasts

Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.

Af Jake Jorgovan, B2B Podcast Expert

Senest opdateret March 26, 2024

In an age where business competition is often a mere click away, delivering a superior customer experience (CX) has become an imperative for companies. A stellar CX can foster loyalty, create brand advocates, and drive revenue growth.

The knowledge surrounding customer experience is ever-evolving, and staying updated is crucial. One enjoyable way of keeping pace with the latest trends, strategies, and insights in CX is through podcasts.

Podcasts provide a convenient way to consume knowledge on the go, whether you’re commuting, exercising, or even doing household chores. Moreover, podcasts bring together thought leaders and experts whose insights might just spark your next big idea for your business.

In this article, you’ll find a list of top customer experience podcasts that stand out for their content quality and host expertise.

Top 35 customer experience podcasts

From theoretical discussions to practical advice, these podcasts encompass a broad spectrum of CX topics.

1. Conversations with Zendesk

Conversations with Zendesk

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Conversations with Zendesk is dedicated to unraveling the intricacies of customer relations and how to enhance them to achieve superior results for businesses. This podcast is an initiative by Zendesk, a renowned customer service platform, aimed at assisting organizations in crafting exceptional customer experiences. Each episode delves into contemporary trends in customer experience, alongside unveiling the latest solutions that Zendesk is crafting for its users.

“Conversations with Zendesk is dedicated to unraveling the intricacies of customer relations and how to enhance them to achieve superior results for businesses.”

Podcast discussions span a myriad of pertinent topics, including messaging channels, leveraging self-service, integrations, conversational customer relationship management (CRM), AI, and no-code solutions. These conversations are designed to not only enlighten listeners on the evolving landscape of customer service but also to provide actionable insights that can be deployed to enhance customer engagement strategies.

The Conversations with Zendesk podcast goes beyond mere discussions; it is a bi-weekly rendezvous of knowledge sharing and learning, making it an indispensable resource for anyone vested in the realm of customer experience. By subscribing to this podcast, you open doors to an invaluable collection of information. For additional insights and bonus content, listeners are encouraged to visit Zendesk’s blog, further enriching their understanding of creating superior customer experiences.

2. Amazing Business Radio

Amazing Business Radio

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Hosted by customer service savant and The New York Times bestselling author, Shep Hyken, Amazing Business Radio is a wellspring of practical insights on customer service and experience. With a rich array of guests ranging from corporate CEOs and bestselling authors to viral video stars from across the globe, the podcast illuminates various facets of customer service. Each episode is meticulously crafted to provide actionable tips and wisdom to help businesses thrive in today’s competitive landscape. The diversity of topics ensures a well-rounded understanding, making the podcast a valuable resource for anyone looking to elevate their customer service game.

“Each episode is meticulously crafted to provide actionable tips and wisdom to help businesses thrive.”

Not just a theoretical discourse, Amazing Business Radio bridges the gap between knowledge and practical application. Every week, listeners are treated to a new episode available on multiple platforms including iTunes and SoundCloud, making it easy to tune in anytime, anywhere. The conversations are engaging and filled with real-world examples and stories that resonate. Whether you’re a seasoned business professional or a budding entrepreneur, this podcast provides a mix of inspiration and actionable advice to drive customer-centricity in your business endeavors.

3. CX Pulse Podcast

CX Pulse Podcast

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Embark on a weekly journey into the heart of customer experience with the CX Pulse Podcast. Each episode brings to the forefront seasoned experts discussing the requisite steps to achieve pinnacle success in your industry by meeting, and exceeding, customer expectations. From riveting discussions on the latest trends in CX to shedding light on best practices concerning AI, workforce management, and contact center solutions, this podcast is a treasure trove of practical insights.

“Each episode brings to the forefront seasoned experts discussing the requisite steps to achieve pinnacle success in your industry by meeting, and exceeding, customer expectations.”

The unique selling proposition of the CX Pulse Podcast is its focus on immediate application. The podcast not only enlightens listeners on customer service and customer satisfaction but also provides actionable steps that can be implemented straightaway to see positive changes. The episodes are structured to ensure listeners can easily understand and apply the discussed strategies, making them a valuable asset for both CX novices and veterans.

4. The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show

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In a marketplace constantly evolving, staying anchored on customer-centric strategies is paramount. The Chief Customer Officer Human Duct Tape Show, hosted by Jeanne Bliss, elucidates the pivotal role of chief customer officers in bridging various organizational silos to deliver exceptional customer experiences. The title of the podcast humorously reflects the integrative role these officers play, much like how duct tape is used to hold things together. Through riveting interviews with successful chief customer officers and other CX leaders, listeners gain a profound understanding of the strategies and mindsets necessary to cultivate a culture that places customers at the heart of every business decision.

“The title of the podcast humorously reflects the integrative role these officers play, much like how duct tape is used to hold things together.”

The Chief Customer Officer Human Duct Tape Show isn’t merely a podcast; it’s a mentorship platform that guides CX leaders and enthusiasts on the path to delivering memorable customer experiences consistently. By tuning in, you are not just listening to a podcast but becoming part of a community that values customer-centricity as the cornerstone of business success.

5. The CX Leader Podcast

The CX Leader Podcast

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Hosted by Steve Walker, The CX Leader Podcast is a beacon for individuals and organizations aspiring to lead in the customer experience domain. With a pragmatic approach, Steve Walker delves into the crucial aspects of delivering superior customer experiences, making the podcast an engaging platform for learning and growth. The episodes feature a cadre of CX professionals who share their insights, experiences, and actionable strategies that have propelled them to success in this field. Through a blend of expert discussions and case studies, the podcast presents a holistic view of the ever-evolving CX landscape.

“Through a blend of expert discussions and case studies, the podcast presents a holistic view of the ever-evolving CX landscape.”

The CX Leader Podcast is easily accessible to CX enthusiasts across the globe. The podcast demystifies complex CX concepts, making them comprehensible and actionable for listeners. The discussions encompass a wide range of topics from leveraging customer feedback and integrating technology in CX to fostering a customer-centric culture within organizations. Steve Walker’s adept interviewing style ensures that each episode is packed with value, offering a balanced mix of theoretical knowledge and practical advice.

6. Be Customer Led

Be Customer Led

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In the realm of customer experience, evolving with the voice of the customer is imperative for business sustainability and growth. The Be Customer Led podcast encapsulates this ethos by delving into pragmatic discussions with seasoned customer-centric leaders across various industries. The podcast serves as a conduit for sharing real-world insights and strategies on how to genuinely be customer-led in today’s dynamic business environment.

“[E]volving with the voice of the customer is imperative for business sustainability and growth.”

Be Customer Led goes beyond theoretical discussions, presenting listeners with real-world case studies and experiences from leading customer-centric organizations. The practical takeaways from each episode are designed to empower professionals to steer their customer engagement strategies toward creating meaningful and lasting relationships. With a roster of esteemed guests sharing their rich experience and knowledge, Be Customer Led stands as a noteworthy podcast for anyone vested in harnessing the power of customer-centricity to drive business success.

7. The Account Experience Podcast

The Account Experience Podcast

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Diving into the niche realm of account experience, The Account Experience Podcast provides a refreshing perspective on nurturing customer relationships at an account level. Account experience nuances are meticulously explored, offering insights to those maneuvering the complex dynamics of key account management and customer satisfaction. Hosted by skilled professionals, the podcast engages listeners with thought-provoking discussions and real-world scenarios that elucidate the strategic importance of account experience in building and sustaining customer loyalty.

“Account experience nuances are meticulously explored, offering insights to those maneuvering the complex dynamics of key account management and customer satisfaction.”

The Account Experience Podcast is a click away for those eager to delve deeper into the interplay of account management and customer experience. Each episode is structured to provide both a theoretical understanding and actionable steps, making it a highly resourceful podcast for professionals at different stages of their careers. The topics discussed range from understanding customer metrics and strategizing account growth to fostering strong customer relationships and ensuring a comprehensive coverage of account experience dynamics.

8. Crack the Customer Code

Crack the Customer Code

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Crack the Customer Code is a dynamic podcast aimed at unveiling the intricacies of customer-centricity in today’s business landscape. Hosted by Adam and Jeannie Walters, each of whom brings a wealth of experience and insight to the table, the podcast serves as a roadmap to decoding what customers truly want. With a perfect blend of humor, actionable advice, and expert insights, the episodes offer a rich tapestry of knowledge on enhancing customer engagement and creating memorable customer experiences.

“With a perfect blend of humor, actionable advice, and expert insights, the episodes offer a rich tapestry of knowledge on enhancing customer engagement and creating memorable customer experiences.”

Crack the Customer Code not only equips listeners with the theoretical knowledge needed to excel in the CX domain but also presents real-world examples and actionable strategies that can be implemented in their own organizations. Toporek and Walters’ engaging conversational style, coupled with their in-depth understanding of customer-centric business strategies, makes this podcast an invaluable resource for both seasoned professionals and those new to the customer experience realm.

9. The CX Podcast R&R

The CX Podcast R&R

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In the vast arena of customer experience, staying updated and inspired is crucial for success. The CX Podcast R&R serves as a brilliant companion for CX enthusiasts looking to broaden their knowledge and gain fresh perspectives. Available on Spotify, this podcast delves into a myriad of topics pertinent to customer experience, ensuring listeners have a well-rounded understanding of the field. With their engaging demeanor, hosts Rhian Huxtable and Richard Knight traverse various CX landscapes, exploring both the challenges and opportunities that lie within.

“The hosts, with their engaging demeanor, traverse various CX landscapes, exploring both the challenges and opportunities that lie within.”

Each episode of The CX Podcast R&R is designed to provide substantial takeaways that can be applied in real-world scenarios. The discussions are enriched with practical insights, making it a useful resource for individuals and organizations striving to enhance their customer interactions and overall experience. By tuning in to this podcast, you’re not only gaining knowledge but also joining a community of like-minded individuals passionate about pushing the boundaries of what excellent customer service entails.

10. The Customer Experience Show

The Customer Experience Show

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Dive deep into the world of customer experience with The Customer Experience Show. This podcast serves as a window into the evolving dynamics of customer engagement and satisfaction. Each episode is meticulously crafted to offer a blend of expert insights, practical advice, and innovative strategies aimed at transforming the way businesses interact with their customers. The host’s engaging style makes discussion topics both enlightening and enjoyable.

“Each episode is meticulously crafted to offer a blend of expert insights, practical advice, and innovative strategies aimed at transforming the way businesses interact with their customers.”

The Customer Experience Show covers a broad spectrum of topics—from leveraging customer feedback to adopting technology for enhanced customer interactions—ensuring a holistic understanding of customer experience. The real-world examples and case studies shared in the episodes make the content relatable and actionable, allowing listeners to apply the gleaned insights in their own business environments.

11. The Customer Experience Podcast

The Customer Experience Podcast

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The Customer Experience Podcast offers a reservoir of insights for anyone keen on mastering the art of customer engagement. This series takes a deep dive into the multifaceted world of customer experience, exploring everything from the basic building blocks to the nuanced strategies that define successful customer interactions. Each episode is enriched with expert opinions, actionable advice, and real-world examples that render a holistic view of the current CX landscape.

“Each episode is enriched with expert opinions, actionable advice, and real-world examples that render a holistic view of the current CX landscape.”

The variety of topics covered ensures a comprehensive understanding of how to cultivate and sustain superior customer relationships. The podcast extends beyond theoretical knowledge, offering practical solutions to common challenges faced in the quest for delivering exceptional customer experiences. The Customer Experience Podcast is not merely a series of discussions but a journey towards fostering a culture that prioritizes customer satisfaction as a key driver of business success.

12. Customer Experience Leaders Chat

Customer Experience Leaders Chat

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Customer Experience Leaders Chat is a vibrant podcast offering a platform for CX leaders to share their expertise, experiences, and invaluable advice. This podcast opens up a world of discussion revolving around effective strategies, innovative approaches, and the evolving trends in customer experience. The candid conversations fostered here provide listeners with a rich source of practical knowledge that can be directly applied to their CX initiatives.

“The candid conversations fostered here provide listeners with a rich source of practical knowledge that can be directly applied to their CX initiatives.”

The array of topics explored encapsulates the essence of customer-centricity, making it a go-to resource for individuals and organizations striving to excel in customer engagement. With each episode, listeners are empowered with fresh perspectives and actionable strategies to enhance their customer experience delivery, thereby contributing to business growth and customer loyalty.

13. Customer Experience Superheroes

Customer Experience Superheroes

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Customer Experience (CX) Superheroes podcast is a riveting series that shines a spotlight on individuals who have made significant strides in the customer experience domain. The episodes delve into the journeys, challenges, and triumphs of these CX superheroes, providing a source of inspiration and a treasure trove of practical insights for listeners. The engaging narratives shared in this podcast paint a realistic picture of the CX realm, offering both motivation and actionable advice.

“The episodes delve into the journeys, challenges, and triumphs of these CX superheroes, providing a source of inspiration and a treasure trove of practical insights for listeners.”

By highlighting the human element in the customer experience narrative, CX Superheroes makes the learning experience both enjoyable and impactful. The rich tapestry of experiences shared by the featured superheroes serves as a learning platform for aspiring CX professionals and a reminder of the immense possibilities that lie within the realm of customer experience.

14. Reinventing Customer Experience

Reinventing Customer Experience

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In a business world that is continually evolving, staying up to date with fresh perspectives on customer experience is crucial. The podcast Reinventing Customer Experience offers innovative approaches to enhancing customer satisfaction and loyalty. Each episode is an enlightening journey through the current trends, challenges, and solutions in the customer experience domain.

“Each episode is an enlightening journey through the current trends, challenges, and solutions in the customer experience domain.”

This podcast delves into the core of customer-centric strategies, providing listeners with a thorough understanding of how to adapt to the changing needs and expectations of customers. The discussions fostered in Reinventing Customer Experience are enriched with real-world examples and expert opinions, making it a valuable resource for both seasoned professionals and newcomers in the CX field.

Navigating the Customer Experience

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Navigating the Customer Experience podcast explores a multitude of topics revolving around customer engagement, satisfaction, and loyalty. Each episode serves as a guide, offering actionable strategies, expert insights, and an in-depth analysis of emerging trends in the customer experience field.

“Each episode serves as a guide, offering actionable strategies, expert insights, and an in-depth analysis of emerging trends in the customer experience field.”

With a wide array of topics covered, listeners are equipped with the knowledge and tools necessary to enhance their customer-centric strategies. The podcast serves as a platform for learning, inspiration, and improvement for anyone keen on excelling in delivering exceptional CX.

16. Experience This!

Experience This!

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Experience This! podcast is a delightful blend of entertainment and education for customer experience enthusiasts. It offers a captivating look into the world of customer service, technology, and marketing through engaging episodes. The hosts, with their infectious energy, explore real-world examples, share actionable tips, and dive into insightful discussions on enhancing customer satisfaction and loyalty.

“The hosts, with their infectious energy, explore real-world examples, share actionable tips, and dive into insightful discussions on enhancing customer satisfaction and loyalty.”

Whether it’s discussing the latest trends or sharing CX success stories, Experience This! provides a well-rounded perspective on creating memorable customer experiences. Each episode is a step towards understanding the nuances of customer-centricity and the impact it has on business success.

17. Voices of CX

Voices of CX

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The Voices of CX podcast is a platform where the brightest minds in the customer experience domain come together to share their insights, experiences, and foresights. Each episode is a deep dive into myriad facets of customer experience, exploring both the challenges and the triumphs inherent in the journey toward achieving customer satisfaction.

“Each episode is a deep dive into myriad facets of customer experience, exploring both the challenges and the triumphs inherent in the journey towards achieving customer satisfaction.”

The host engages with guest experts in captivating conversations, shedding light on actionable strategies and emerging trends, as well as the evolving nature of customer engagement. Voices of CX is more than just a podcast: It’s a community where listeners can learn, engage, and evolve in their customer experience endeavors.

Conversations with Zendesk

Check out the latest episodes of Conversations with Zendesk for expert takes on the latest CX news and current market trends.

18. The Modern Customer Podcast

The Modern Customer Podcast

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The Modern Customer Podcast offers a rich blend of discussions and insights revolving around customer experience and engagement. The show is available to a broad audience interested in enhancing their knowledge of the subject. Each episode dives into critical aspects of customer interaction, exploring the challenges and opportunities inherent in the modern customer engagement landscape.

“Each episode dives into critical aspects of customer interaction, exploring the challenges and opportunities inherent in the modern customer engagement landscape.”

The podcast serves as a valuable resource for professionals striving to understand and meet the evolving expectations of today’s customers. With a plethora of discussions on innovative strategies, technological advancements, and real-world case studies, listeners are equipped with the necessary knowledge and tools to drive customer-centric initiatives in their organizations.

19. The CX Cast

The CX Cast

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The CX Cast is a podcast that delves into the intricacies of customer experience, offering a wealth of knowledge to its listeners. Each episode tackles various aspects of CX, providing an in-depth understanding of how to enhance customer engagement and satisfaction. The conversations are enriched with expert insights, actionable strategies, and practical advice.

“The conversations are enriched with expert insights, actionable strategies, and practical advice.”

The CX Cast serves as a reliable source of information and inspiration for professionals at all levels in the customer experience domain. The discussions foster a deeper understanding of the critical role customer-centricity plays in achieving business success, making it a must-listen for those keen on advancing their CX endeavors.

20. The CX Engine Show

The CX Engine Show

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The CX Engine Show provides a deep dive into the engine that drives successful businesses—exceptional customer experience. The podcast features conversations with industry experts who share their experiences, insights, and tips on how to enhance customer satisfaction and loyalty. The range of topics covered ensures a well-rounded understanding of the current trends and best practices in the customer experience realm.

“The range of topics covered ensures a well-rounded understanding of the current trends and best practices in the customer experience realm.”

The CX Engine Show is not just a podcast but a community where CX professionals can learn, engage, and evolve in their pursuit of delivering superior customer experiences. The actionable advice and practical strategies shared in each episode make this podcast a valuable resource for individuals and organizations striving to excel in customer engagement.

21. CX Files

CX Files

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CX Files is a repository of insightful discussions on customer experience. The podcast explores a myriad of topics relevant to CX professionals, providing a useful view of the challenges and opportunities present in the field. Episodes feature interviews with industry experts, thought leaders, and CX practitioners who share their experiences, insights, and foresights on the evolving customer experience landscape.

“Episodes feature interviews with industry experts, thought leaders, and CX practitioners who share their experiences, insights, and foresights on the evolving customer experience landscape.”

CX Files is more than just a podcast: It’s a platform for learning, growth, and connection for anyone passionate about enhancing customer satisfaction and loyalty. The practical advice and actionable strategies shared in the episodes empower listeners to drive customer-centric initiatives in their organizations successfully.

22. CX Insider

CX Insider

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CX Insider is a podcast that brings together customer experience leaders to share their insights and experiences in the field. Each episode provides a wealth of knowledge on various aspects of customer engagement, satisfaction, and loyalty. The podcast serves as a bridge connecting seasoned CX professionals, emerging leaders, and anyone interested in mastering the art and science of customer experience.

“The podcast serves as a bridge connecting seasoned CX professionals, emerging leaders, and anyone interested in mastering the art and science of customer experience.”

The conversations are enriched with practical tips, actionable advice, and inspiring stories that motivate listeners to strive for excellence in their customer experience endeavors. CX Insider is not merely a podcast but a community where individuals can learn, share, and grow in their pursuit of delivering exceptional customer experiences.

23. Customer Experience Goals

Customer Experience Goals

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The Customer Experience Goals is a remarkable destination for those keen on mastering the realm of customer experience. Hosted by the CX Goalkeeper, Gregorio Uglioni, each episode is a treasure chest of insights, strategies, and practical advice aimed at helping individuals and organizations achieve their customer experience goals. The discussions cover a vast array of topics pertinent to the CX domain, including technological advancements, innovative strategies, and best practices.

“Each episode is a treasure chest of insights, strategies, and practical advice aimed at helping individuals and organizations achieve their customer experience goals.”

This podcast stands out for its ability to blend theoretical knowledge with practical applications, providing listeners with a well-rounded understanding of how to excel in delivering superior customer experiences. Whether you are a seasoned CX professional or someone starting their journey, the Customer Experience Goals podcast is a valuable resource that can significantly contribute to your learning and growth in the field.

24. The CX Tipping Point

The CX Tipping Point

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The CX Tipping Point podcast is a well-curated platform offering a deep dive into the intricacies of customer experience. The show explores the critical touchpoints and moments that can significantly impact the customer’s journey, ultimately leading to enhanced satisfaction and loyalty. Each episode is enriched with expert insights, practical strategies, and actionable advice aimed at helping businesses reach that tipping point where exceptional customer experience becomes part of their core DNA.

“The show explores the critical touchpoints and moments that can significantly impact the customer’s journey, ultimately leading to enhanced satisfaction and loyalty.”

This podcast is an excellent resource for individuals seeking to understand the finer nuances of customer-centricity and how to incorporate it within their organizational culture. With a wide range of topics discussed, including the latest trends, challenges, and solutions in the CX domain, The CX Tipping Point provides a holistic view of how to excel in creating memorable experiences for customers.

25. Punk CX

Punk CX

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Punk CX with Adrian Swinscoe is a distinctive podcast that brings a unique flavor to the customer experience discussion. The show leans towards a non-traditional, somewhat punk approach to understanding and improving customer experiences. With a touch of rebellion against conventional CX thinking, Swinscoe engages with industry experts and thought leaders to unravel fresh perspectives and innovative strategies.

“With a touch of rebellion against conventional CX thinking, Swinscoe engages with industry experts and thought leaders to unravel fresh perspectives and innovative strategies.”

The podcast is an arena of engaging dialogues and practical insights that challenge the status quo, encouraging listeners to think outside the conventional CX box. The lively discussions, rich with real-world examples and actionable advice, make Punk CX a must-listen for anyone keen on pushing the boundaries in the customer experience domain.

26. Experience Matters

Experience Matters

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Experience Matters is a podcast that delves into the heart of customer experience, exploring the key elements that make interactions memorable and satisfying. Each episode features discussions with industry leaders, who share their experiences, insights, and tips on how to create customer-centric cultures in organizations.

The rich content offered in Experience Matters spans a variety of topics crucial for anyone looking to excel in the realm of customer engagement. From the latest CX trends to practical strategies for overcoming challenges, this podcast is a valuable resource for gaining a deeper understanding of what it takes to deliver exceptional customer experiences in today’s competitive market.

27. CX Lore

CX Lore

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CX Lore emerges as a stellar source of wisdom in the realm of customer experience. This podcast digs into the lore of CX, bringing forward compelling narratives, expert insights, and actionable strategies aimed at enhancing customer satisfaction and loyalty. Each episode is a journey through the diverse aspects of customer experience, exploring the practical ways to elevate interactions and build lasting relationships with customers.

“Each episode is a journey through the diverse aspects of customer experience, exploring the practical ways to elevate interactions and build lasting relationships with customers.”

CX Lore is more than just a podcast: It’s an education in understanding the nuances of customer-centric approaches in modern business landscapes. Its engaging discussions provide a clear perspective on the evolving CX domain, making it a worthy listen for anyone keen on mastering the art of customer engagement.

28. Inspiring Women in CX

Inspiring Women in CX

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Inspiring Women in CX is a beacon of motivation and knowledge for individuals in the customer experience sector, especially women aiming to make their mark in this field. The podcast celebrates the contributions of women in CX, featuring conversations with accomplished leaders who share their journeys, challenges, and successes.

“The podcast celebrates the contributions of women in CX, featuring conversations with accomplished leaders who share their journeys, challenges, and successes.”

Inspiring Women in CX is a blend of inspiration and education, providing a platform for listeners to learn from the experiences of seasoned professionals. Each episode is rich with practical advice, innovative strategies, and encouraging stories that resonate well with anyone aspiring to excel in the customer experience domain, regardless of their gender.

29. Experience Action with Jeannie Walters

Experience Action with Jeannie Walters

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Experience Action with Jeannie Walters offers great practical insights on how to make memorable customer experiences a reality. Walters, with her vast expertise, explores the strategies and actions necessary to drive positive changes in the customer experience domain. The discussions span a plethora of topics that are critical to building and maintaining customer satisfaction and loyalty.

“Walters, with her vast expertise, explores the strategies and actions necessary to drive positive changes in the customer experience domain.”

This podcast is a fantastic guide for those looking to make tangible improvements in their customer interactions. The episodes, rich with actionable advice and real-world examples, serve as a robust resource for anyone keen on mastering the intricacies of customer experience and taking their CX initiatives to the next level.

30. Talk Time with MaxContact

Talk Time with MaxContact

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Talk Time with MaxContact unravels the complex world of customer communications. The podcast delves into various aspects of customer engagement, from technological advancements to best practices that can significantly enhance customer interactions. It’s a platform where listeners can garner valuable insights to stay ahead in the competitive landscape of customer experience.

“[A] platform where listeners can garner valuable insights to stay ahead in the competitive landscape of customer experience.”

The podcast stands as a go-to resource for understanding how to optimize customer communications, explore new tools, and adopt innovative strategies. The lively discussions provide a comprehensive view of the evolving CX domain, making it a must-listen for CX professionals eager to elevate their customer service game.

31. The Intuitive Customer

The Intuitive Customer

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The Intuitive Customer podcast aims to bridge the gap between businesses and their customers by unraveling the behavioral aspects that underpin customer decision-making. Episode discussions delve deep into how customers think and how businesses can leverage this understanding to enhance their customer experience.

“Episode discussions delve deep into how customers think and how businesses can leverage this understanding to enhance their customer experience.”

The podcast sheds light on various psychological and behavioral principles, providing a new lens through which to understand and improve customer interactions. Whether it’s discussing the latest in behavioral economics or shedding light on common customer misconceptions, The Intuitive Customer serves as a valuable asset for those looking to gain a deeper understanding of customer behavior and how it impacts the overall customer experience.

32. CXChronicles Podcast

CXChronicles Podcast

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The CXChronicles Podcast is a captivating platform that showcases tales and lessons from the customer experience field. Each episode unravels various aspects of CX, from exploring best practices to discussing challenges and successes. Through insightful conversations with industry professionals and thought leaders, this podcast provides a wholesome view of customer-centric approaches in today’s business landscape.

“Through insightful conversations with industry professionals and thought leaders, this podcast provides a wholesome view of customer-centric approaches in today’s business landscape.”

The CXChronicles Podcast is not just a storytelling platform but a resource filled with actionable insights that can be used to enhance customer satisfaction and drive business growth. Whether you are a seasoned CX professional or a newbie in the domain, the varied discussions and shared experiences on this podcast offer a wealth of knowledge that is both inspiring and educational.

33. What It Means

What It Means

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What It Means is a podcast that dives into the complex world of customer experience, technology, and market dynamics. Hosted by experts from Forrester, a well-recognized research and advisory firm, this podcast sheds light on current trends, challenges, and opportunities that businesses face in the CX domain.

“Hosted by the experts from Forrester … this podcast sheds light on current trends, challenges, and opportunities that businesses face in the CX domain.”

The in-depth discussions on the podcast provide a blend of data-driven insights and actionable strategies, making it a valuable resource for CX professionals and business leaders. Thanks to the exploration of the latest research and conversations with industry experts, listeners are poised to gain a deeper understanding of how to navigate the evolving landscape of customer experience.

34. CX Confessions

CX Confessions

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CX Confessions is a platform where CX professionals come to share, learn, and divulge secrets of the trade. This podcast features candid conversations about the highs and lows in the customer experience world, providing a real and raw perspective on what it takes to succeed in this field. Each episode is filled with relatable experiences, lessons learned, and actionable advice that can be applied to improve customer interactions and satisfaction.

“This podcast features candid conversations about the highs and lows in the customer experience world, providing a real and raw perspective on what it takes to succeed in this field.”

CX Confessions stands as a source of both encouragement and practical knowledge, offering a unique perspective on the day-to-day challenges and triumphs that CX professionals encounter. The relatable storytelling and shared expertise make this podcast a must-listen for those seeking a genuine insight into the customer experience.

35. This Is CX

This Is CX

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This Is CX is a compelling podcast hosted by Mike Manfredo and Paul Hagen, who take listeners on a deep dive into the vibrant world of customer experience. Their conversations focus on the various elements that contribute to exceptional customer experiences, from strategies to the technologies that power modern customer interactions.

“Their conversations focus on the various elements that contribute to exceptional customer experiences, from strategies to the technologies that power modern customer interactions.”

Manfredo and Hagen, with their extensive expertise, dissect real-world scenarios and cases, presenting actionable insights and lessons that businesses can apply to their own customer experience endeavors. The blend of practical advice, innovative ideas, and engaging discussions makes this podcast a significant resource for CX professionals looking to broaden their understanding and improve their practices in the customer experience domain.

The future of customer experience podcasts

The current trajectory of CX podcasts is indicative of an even more enriched platform in the future, with diversified content, expert analyses, and interactive sessions that foster a dynamic learning environment.

How podcasts will continue to shape customer experience

As they evolve, podcasts will continue to be vital in shaping customer experience strategies. Their influence will extend beyond knowledge sharing to fostering communities of CX enthusiasts committed to driving customer-centric innovation and excellence.

Listen and learn

With discussions on best practices, innovative strategies, and the latest technologies, these podcasts provide a wealth of knowledge for both seasoned professionals and novices in the customer experience realm. They serve as invaluable resources for anyone committed to customer service excellence and offer a wide range of insights—from high-level strategy to day-to-day tactics—that can be readily implemented to make an immediate impact.

Whether you’re building a customer service team from the ground up or looking to fine-tune your current strategies, the podcasts listed above offer a wealth of information that can help you succeed in your mission. By making these podcasts a part of your regular learning routine, you’re taking a proactive step toward boosting not just your customer service performance, but also the overall success of your business.

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