Customer relationships

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Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

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Why the employee experience is the customer experience บทความ

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Holiday 2020: 3 trends for retailers this season บทความ

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

3 องค์กรที่เสริมสร้างความสัมพันธ์กับลูกค้าในระยะยาว บทความ

3 องค์กรที่เสริมสร้างความสัมพันธ์กับลูกค้าในระยะยาว

การรักษาการติดต่อกับลูกค้าเป็นสิ่งสำคัญเสมอมา แต่การรักษาการเชื่อมต่อที่เป็นดิจิทัลโดยเฉพาะคือ …

Becoming indispensable—a company that your customers can’t live without บทความ

Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

Small but mighty: Booksellers adapt to meet customer demand บทความ

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

Connecting your CX and marketing strategy บทความ

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…

4 companies talk CX, changing course, and managing expectations บทความ

4 companies talk CX, changing course, and managing expectations

Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…

6 companies tackling social justice and inspiring customers บทความ

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…