Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why