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Why to consider customer service automation บทความ

Why to consider customer service automation

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Deep learning vs machine learning: a simple way to understand the difference บทความ

Deep learning vs machine learning: a simple way to understand the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

5 benefits of using customer service chatbots with AI บทความ

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

How is machine learning being used in customer service? บทความ

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

Three ways an AI-powered knowledge base changes the game บทความ

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

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ช่วยให้ลูกค้าช่วยเหลือตนเองได้ด้วย AI

With the variety of ways that customers reach out for support—like via email, calling over the…

These consumer contradictions mean AI opportunities in CX บทความ

These consumer contradictions mean AI opportunities in CX

Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.

Why AI will transform how customer service teams work บทความ

Why AI will transform how customer service teams work

Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.