Why does everything have to be a competition?
With Salesforce also being an industry leader in CRM, it only makes sense to combine these two world class solutions together to provide your customers the absolute best customer interaction experience. After all, it’s not just about acquiring a customer, it’s about keeping them and making them happy and that’s why Zendesk is the world’s foremost solution in customer interaction.
The Zendesk for Salesforce integration was built to be flexible. Depending on your requirements, you can implement exactly what you need to support your growing business. The "Guide to Integrating Zendesk and Salesforce" describes the most common use cases and links to the detailed documentation you’ll need to complete the process.
With this guide, you'll learn:
- How data maps between Zendesk and Salesforce
- What you can do with this integration
- Where customization is required
- Which use cases best meet your needs, with step-by-step instructions
- More about data syncing
- Where to find additional resources
There’s plenty of information about customer support and ticketing software options. Read these resources to learn more on why users forgo choosing Zendesk vs Salesforce and opt to integrate.