Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 22
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
For some governments, crisis is an opportunity for improvement. While business as usual has proven to…
At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world. Accessibility is more than one of our business principles—it’s also a core value.
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
When you set off on a road trip, you have a vehicle and a road map.…
Setting up your customer support organization for success is the first step towards offering excellent customer…
Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Discover the reports that help you better understand and improve the customer experience.
IVR technology can be a game changer for businesses. Discover what an IVR system is and how it creates better customer experiences.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.