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Customer self-service: A guide to helping your customers help themselves

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

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The 8 best FAQ page examples (and how to make your own) บทความ

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

In an uncertain world, knowledge is power บทความ

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

Content management vs knowledge management บทความ

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

The knowledge management system in practice บทความ

The knowledge management system in practice

A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.

The best knowledge management system examples บทความ

The best knowledge management system examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

10 basic strategies for creating & designing a knowledge base บทความ

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

Knowledge management maturity: Tips for leveling up บทความ

Knowledge management maturity: Tips for leveling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.

From content manager to cross-functional collaborator บทความ

From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.