What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.