Manage costs, support growth, and drive retention during an economic slowdown
A guide for CX leaders to adapt your customer service when facing uncertainty.
Last updated January 4, 2023
During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories:
- Lowering and prioritizing costs
- Scaling for growth and finding creative ways to increase revenue
- Retaining customers, who may be facing these same challenges
Any of these are difficult on their own and may feel insurmountable when taken together. It might be tempting to ride out the uncertainty by not making changes—to wait and see—but businesses that thrive take action.
There are things you can do today to operate within the constraints you are facing and to optimize service offerings. In this ebook, get actionable tips for finding efficiencies, prioritizing for scale and growth, and creating experiences that customers will come back for—all backed by success stories from our customers.