The Art and Science of creating exceptional customer experiences

Available On-Demand
Duration: 90 minutes

In partnership with  

About this session

Over 90 minutes the focus on day one will be to share a CX framework which will help you understand and implement the customer happiness formula in your business. Our leading psychologist and CX experts from Uber, Zendesk, Ford Motor Company, Majid Al Futtaim and more will be sharing what they believe are the essential components of a customer happiness formula.

Please scroll down to see the full lineup of speakers and the agenda.

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Day 2 of the Zendesk Roadshow is now also available on-demand. Please select the regional session of your interest:

Middle East | Africa

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Agenda

Welcome with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain

Interview: The Psychology Of Happiness And What It Means For Today's Digital Customer with Consumer Psychologist Kate Nightingale

CX Success Story with Anghami's Johny Tannous, VP Customer Success

Panel discussion: A Formula For Customer Happiness: Balancing Science, Art & Technology with speakers from Uber, Ford Motor Company, Zendesk, Majid Al Futtaim and Author of How Hard Is It to Be Your Customer?

CX Success Story with AppFollow's COO and co-founder Eugene Kruglov and Head of Consulting Anna Kochetkova

Live Q&A with our speakers

Session wrap up with event hosts, Zendesk's Aoife Byrne and Eoin O' Cuilleanain





Speakers


Anna Kochetkova
Head of Consulting,
AppFollow


Eugene Kruglov
COO and co-founder,
AppFollow


Johny Tannous
VP Customer Success,
Anghami


Kate Nightingale
Consumer Psychologist, Regent's University of London


Jim Tincher
CX Expert and Author of How Hard Is It to Be Your Customer?


Maja Smith
Customer Service Division Sales & Field Operations Manager, Ford


Darren Parker
Director Customer Success, Zendesk


Shavaye Govender
Strategic Partnership Expert,
Uber


Sadaf Zarrar
Director Global Creative Strategy,
Coca Cola


Nayab Rafiq
CEO,
Pinnacle Middle East


Aoife Byrne
Senior Regional Marketing Leader, Zendesk


Eoin O' Cuilleanain
Manager, Commercial Sales , Zendesk

By registering for Day 1, you will automatically also be registered for Day 2 of the Roadshow relevant to the country you're from.