Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
The customer has changed and so have their expectations on what customer experience means to them.…
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.