Whitepaper

Whitepaper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

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รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center Whitepaper

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement Whitepaper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

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Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment Whitepaper

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Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Why 44% of customers experience poor customer service when banking online Whitepaper

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…

Why (and how) small businesses should prioritize customer service Whitepaper

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You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…

Meeting the challenges of modern CX in financial services Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…