Whitepaper

Whitepaper

การบริการลูกค้าที่สนทนามากขึ้น

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

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4 ways to stay ahead of the retail paradigm shifts Whitepaper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

7 secrets of sales leadership Whitepaper

7 secrets of sales leadership

Managing a sales team is never easy, but massive upheaval made the task harder than ever…

The ROI of CX transformation Whitepaper

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Gartner’s predictions for 2021: CRM customer service and support Whitepaper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Report: Over the Top (OTT) Support Whitepaper

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

Strengthening employee engagement in a time of uncertainty Whitepaper

Strengthening employee engagement in a time of uncertainty

In the months since the start of the global health crisis, millions of employees have shifted…

How companies thrive after switching from Salesforce to Zendesk Whitepaper

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe Whitepaper

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.