Whitepaper
Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Whitepaper How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
Whitepaper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
Whitepaper รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center
Gartner ยกให้ Zendesk เป็นผู้นำในรายงาน Magic Quadrant สำหรับ CRM Customer Engagement ประจำปี 2020 …
Whitepaper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Whitepaper Gartner: Improve employee experience to drive improvements in customer experience
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Whitepaper Refitting retail service and support
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Whitepaper Customer service trends in media and entertainment
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
Whitepaper Why 44% of customers experience poor customer service when banking online
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…