Whitepaper

Whitepaper

4 ways to stay ahead of the retail paradigm shifts that are here to stay

Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.

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Futurum report: How investing in the right digital solution improves CX Whitepaper

Futurum report: How investing in the right digital solution improves CX

Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.

The Zendesk Sales Trends Report 2021 Whitepaper

The Zendesk Sales Trends Report 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.

การบริการลูกค้าที่สนทนามากขึ้น Whitepaper

การบริการลูกค้าที่สนทนามากขึ้น

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

4 ways to stay ahead of the retail paradigm shifts Whitepaper

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

7 secrets of sales leadership Whitepaper

7 secrets of sales leadership

Download the full list of sales leader secrets to find out how these managers are getting the most out of their teams.

The ROI of CX transformation Whitepaper

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Gartner’s predictions for 2021: CRM customer service and support Whitepaper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Report: Over the Top (OTT) Support Whitepaper

Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.