Innovation
Elevating API security to keep pace with AI innovation
Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…
Latest stories
Article
4 min read
How Zendesk ensures you always get the best LLM for the job
In a world where AI is accelerating faster than ever, businesses face an important choice. They…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
Article
3 min read
Fuel your AI with a knowledge base built in days, not months
Here’s the truth: without a trusted, accurate source of knowledge to pull from, AI is like…
Article
2 min read
Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification
Across key markets worldwide, customers and regulators—especially in highly regulated industries and global enterprises—demand detailed, verifiable…
Article
6 min read
Building realistic multi‑turn tests for AI agents
At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…
Article
3 min read
Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified
Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…
Article
3 min read
Unlock more value: Discover the latest Zendesk experience enhancements
As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…
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