Innovation
The future of service belongs to self-improving AI
We’re at a watershed moment in service, one where systems of record give way to intelligent…
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5 min read
Breaking through the automation glass ceiling with the Resolution Learning Loop™
It’s almost 2026. Can we all agree that AI is proving its ability to help automate…
Article
5 min read
What tech companies need according to Zendesk's 2026 CX Trends Report
The tech industry has always moved quickly, but the pace of change today is unprecedented. As…
Article
4 min read
Promptable analytics: How CX teams can have a two-way conversation with data
Imagine your own personal data scientist, sitting by your side and able to take a nebulous…
Article
4 min read
From transactions to trust: How AI is transforming CX in financial services
In financial services, customers expect both security and speed—a balance that’s becoming more difficult to maintain.…
Article
2 min read
Building a more secure API ecosystem as AI accelerates
In September we outlined how AI is reshaping service and why API security must modernize. Since…
Article
4 min read
How Zendesk ensures you always get the best LLM for the job
In a world where AI is accelerating faster than ever, businesses face an important choice. They…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
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