Article

The step-by-step guide to building an effective sales strategy

Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.

• Sales strategy

3 reasons conversational commerce fails (& how to make it work)

Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.

3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Choosing customer service software for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

• Startups

Full-funnel tracking approach for quality lead generation

Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…

Scary useful apps

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…

• Apps & integrations

The ultimate guide to customer service chatbots

Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships

• artificial intelligence
• Help center software

8 Questions CX leaders must answer before creating a customer experience map

This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.

• Customer experience