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Celebrating new integrations

New Zendesk app integrations are in–let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.

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Andee Nieto joins Zendesk as its new Chief People Officer Article

Andee Nieto joins Zendesk as its new Chief People Officer

We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer…

Using TikTok for customer service: 4 brand examples + takeaways Article

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

What is sales velocity? Meaning, formula, and report Article

What is sales velocity? Meaning, formula, and report

Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

How to build a sales playbook framework (+ a free template) Article

How to build a sales playbook framework (+ a free template)

Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.

Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

31 customer service statistics you need to know Article

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.

Understanding customer touchpoints—and why they matter Article

Understanding customer touchpoints—and why they matter

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

3 ways to provide an AI customer experience Article

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.