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AI will transform CX as we know it—and we’re already well underway
Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…
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Ignore AI in CX? You’ll lose Gen Z and millennials fast
Do customers find you on TikTok, or buy your products from content creators on LTK? Do…
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How Canva closes the CX loop: 4 key steps
In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…
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What is ITIL? The ultimate guide to the IT Infrastructure Library
What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…
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What is a human resources management system (HRMS)?
Human resources management system definition A human resource management system (HRMS) is a digital backbone for…
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Blossom Your Business with New April Integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Engage Voice…
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Unlock seamless employee support with new Zendesk HRIS integrations
Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…
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Human-centered AI for HR: What it is + why it matters
What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…
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