Article
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Latest stories
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Let’s get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.