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Article | 5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.

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Why CX Champions must continue raising the bar on excellent customer service

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Rising to the top—these CX leaders are up for solving complex service challenges
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Rising to the top—these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

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Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

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Why P&C insurance companies need to invest in claims customer service now

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Emerging into CX leadership—steps to take now to avoid costly fixes down the road
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Emerging into CX leadership—steps to take now to avoid costly fixes down the road

Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.

Early on the path to CX success? Here’s why the up-front investment is worth it
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Early on the path to CX success? Here’s why the up-front investment is worth it

Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.

A treat for your team: New integrations
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A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

How to scale a multilingual support team with AI
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How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.