To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Learn how to leverage data to build a rich customer profile so you can provide more personalized experiences for your customers.
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
Motivating sales teams month after month is no easy task. Here are 15 ideas that’ll boost your team’s performance.
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.