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Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

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10 essential books for HR leaders in 2025

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

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New year, new January integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. KiteSuite (Support)…

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Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

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7 min read

Latest customer service innovations for 2024

Over the last year, we have seen more change and innovation in the world of support…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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7 min read

How to improve soft skills in customer service teams

What are soft skills? Soft skills are the personal attributes and non-technical abilities that allow people…

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8 min read

The role of automation in contact center quality assurance

Unless you’ve been living under a rock these last couple of years, chances are you are…

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6 min read

What is natural language understanding (NLU)?

Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…

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