While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…