Article
Customer service definition and skills for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Latest stories
Article Updating “always be closing” for 2020: 10 sales stats you need to know now
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Article Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Article A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
Article How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Article 3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.