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Workforce planning: Definition, benefits, + best practices

Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.

Latest stories

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1 min read

Workforce management terms: The complete A-Z glossary

Discover the key workforce management terms you need to know with our comprehensive glossary.

Podcast
1 min read

Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.

Article
2 min read

Customer service scorecard: How to build one + free template

A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.

Article
8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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1 min read

How to create better employee experiences with Zendesk Marketplace apps

Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.

Article
1 min read

Employee development plan: 6-step guide [free templates]

Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.

Podcast
2 min read

Early insights from our AI implementation journey—with Zendesk’s Steven Warfield

With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams—and what excites him about the future.

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