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How to create a successful sales plan (+ a free template)

Build a strategic sales plan for your business to improve team communication and meet sales goals.

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Virtual selling: what success in virtual sales looks like Article

Virtual selling: what success in virtual sales looks like

Remote sales have become increasingly common, but it took a pandemic to truly establish virtual selling…

The best ways to protect customer information in CX Article

The best ways to protect customer information in CX

As digital experiences advance, protecting your customers' information is critical for maintaining trust.

16 cold calling scripts and what you can learn from them Article

16 cold calling scripts and what you can learn from them

Cold calling scripts are one of the most useful tools for connecting with prospects in a friendly, productive way. If nerves are high, follow these templates very closely at first.

Small companies got faster at solving customer issues last year—here’s how Article

Small companies got faster at solving customer issues last year—here’s how

Hint: small workflow improvements have helped SMBs punch above their weight.

Zendesk’s 2020 global impact report Article

Zendesk’s 2020 global impact report

Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

What is run rate? ARR definition, formula, and examples Article

What is run rate? ARR definition, formula, and examples

Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.

Why companies need customer tutorials [+ how to create them] Article

Why companies need customer tutorials [+ how to create them]

Leverage customer tutorials to educate your audience, create trust, and attract new buyers.