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AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

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4 min read

Ignore AI in CX? You’ll lose Gen Z and millennials fast

Do customers find you on TikTok, or buy your products from content creators on LTK? Do…

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4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

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7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…

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13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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5 min read

Blossom Your Business with New April Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Engage Voice…

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2 min read

Unlock seamless employee support with new Zendesk HRIS integrations

Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…

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5 min read

Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

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