Article
5 startup lessons from Alexis Ohanian of Reddit, Seven Seven Six
The Reddit co-founder sat down for an intimate conversation about the ups and downs of the startup journey. Grab a cup of coffee and dive in.
Latest stories
Article The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Article Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article Welcome to the integration station
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
Article How to prioritize your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Article Why customer service matters for fintech startups
Personal finance is so important to consumers that more than a third of Americans review their…
Article Self-service support: Why companies need it and how to do it right
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Article The most important customer service skills for 2021
The impacts of COVID-19 changed customer service for good. What started as a global health crisis…
Article Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.