Article
All bets on AI: Scaling iGaming customer support
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
.jpg)
Latest stories
Article
5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
Article
6 min read
Building realistic multi‑turn tests for AI agents
At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…
Article
3 min read
Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified
Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…
Article
4 min read
Boo-st Your Workflow: October Integrations with a Halloween Twist
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sunday (Support)…
Article
3 min read
Unlock more value: Discover the latest Zendesk experience enhancements
As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…
Article
4 min read
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…
Article
3 min read
Lessons from AI Summit: How to build the right foundation for your AI strategy
Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.