Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
Including text support as part of your multichannel strategy is a great way to provide better…
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.