We’re excited to share that Andee Nieto will join Zendesk as the company’s Chief People Officer…
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Discover where your customers currently stand and what they’re looking for in 2022.
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.