Article

Article | 2 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Latest stories

Good-enough service isn’t good enough: 3 strategies to remain competitive
Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.

“Funding squeeze” does not spell doom and gloom for startups seeking VC
Article | 7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

A+ integrations
Article | 5 min read

A+ integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

How tech scale-ups can improve customer experience using data
Article | 10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

What is transactional selling, and how does this approach work?
Article | 8 min read

What is transactional selling, and how does this approach work?

Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.

World Humanitarian Day: It takes a village
Article | 5 min read

World Humanitarian Day: It takes a village

Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

5 ways that IT asset management improves customer and employee experiences
Article | 5 min read

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences.

The ultimate guide to CX in fintech
Article | 4 min read

The ultimate guide to CX in fintech

How can fintechs create winning customer experiences? We share expert advice and examples for boosting your CX.