Skip to main content

Article


Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

Latest stories

Article
1 min read

Unlock the future of work with AI-driven insights

Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is…

Article
1 min read

Revolutionize work: 3 AI strategies driving productivity and satisfaction

Matthew Tabor, Vice President of Talent and Organizational Development at Zendesk, reveals how AI is transforming…

Article

Chatbot quality assurance (QA): Definition, importance & more

Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.

Article

AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
8 min read

Giving thanks for November integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. GoDeskless Field…

Article
3 min read

Younger consumers’ new holiday shopping hack? AI assistants

Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…

Article

AI in transportation: Benefits, use cases + what’s next

Learn how AI is shaping the future of transportation, improving customer service so travelers can keep their minds on their destination.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.