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59 AI customer service statistics for 2024

Discover how AI is revolutionizing customer support with 59 AI customer service statistics.

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2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

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Human resource management (HRM): The complete guide

From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.

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5 min read

Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

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1 min read

How to create a customer service QA program + checklist

Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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4 min read

Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

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1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

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5 min read

Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen

The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.

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