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Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

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6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Article
3 min read

The AI-powered future of CX and EX is here—let us be your guide

The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

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