Customer support
Tips to set agents up for success and deliver better customer service.
Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
Latest stories
Article
12 min read
Escalation management: Best practices + how to manage it
Escalation management can help organizations solve customer issues quickly and efficiently. Learn how you can bring it to your organization.
Article
3 min read
Zendesk and Local Measure partner to deliver advanced voice solutions for enterprises
Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…
Article
7 min read
Latest customer service innovations for 2025
Over the last year, we have seen more change and innovation in the world of support…
Article
2 min read
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Article
2 min read
Top 35 customer service and support podcasts for 2025
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
Article
7 min read
Words! What are they good for?
In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.
Podcast
2 min read
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
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