Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article

Small companies got faster at solving customer issues last year—here’s how

Hint: small workflow improvements have helped SMBs punch above their weight.

Latest stories

The best ways to protect customer information in CX Article

The best ways to protect customer information in CX

As digital experiences advance, protecting your customers' information is critical for maintaining trust.

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Why companies need customer tutorials [+ how to create them] Article

Why companies need customer tutorials [+ how to create them]

Leverage customer tutorials to educate your audience, create trust, and attract new buyers.

Customer Service Week 2021: 8 ways to celebrate remotely Article

Customer Service Week 2021: 8 ways to celebrate remotely

Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.

Integration haven Article

Integration haven

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Do-not-reply emails: Pros, cons, and best practices Article

Do-not-reply emails: Pros, cons, and best practices

Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.

Zendesk welcomes Cleverly Article

Zendesk welcomes Cleverly

We're excited to announce that Cleverly is joining the Zendesk team.

B2B customer service: What it is and how to do it right Article

B2B customer service: What it is and how to do it right

Provide world-class B2B customer service to build trust and create long-lasting relationships.