When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Dissatisfied customers can affect your company’s reputation. Learn how to identify the various types of unhappy customers and adopt methods for defusing their anger.
Customer first means business success. Here's how.
Your Contact Us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.
Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.
It's the season of giving new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.
As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.