When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Learn how to get personal with comprehensive customer information and build trust across any and every channel.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.