Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article | 4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.

Latest stories

Drive revenue during an economic downturn
Article | 4 min read

Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Stay agile and innovative—and rein in expenses
Article | 4 min read

Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. It’s possible to slow spending and hiring, without having to sacrifice quality or scale.

5 things you can do now to create better retail CX

5 things you can do now to create better retail CX

After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.

5 top reasons why retailers need an endless aisle solution now
Article | 5 min read

5 top reasons why retailers need an endless aisle solution now

An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.

A preview of Advanced Encryption in Zendesk
Article | 2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Why CX Champions must continue raising the bar on excellent customer service
Article | 4 min read

Why CX Champions must continue raising the bar on excellent customer service

You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

Rising to the top—these CX leaders are up for solving complex service challenges
Article | 4 min read

Rising to the top—these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

Why P&C insurance companies need to invest in claims customer service now
Article | 4 min read

Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.