Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…
Latest stories
Article How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
Article How to set SMART goals for customer service
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…
Article February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
White Paper The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
Article Live chat vs. phone support: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Article Here’s why customer service benchmarking is so important
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Article Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.