Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Article | 1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

Latest stories

Infographic | 3 min read

Top retail trend to watch: Omnichannel CX infographic

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.

How customer sentiment analysis improves the customer experience
Article | 1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

What is a conversational interface?
Article | 6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

A new year calls for new integrations
Article | 2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX Trends 2023: Immersive CX marks the dawn of a new era in service
Article | 3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

The 3 hottest trends in ecommerce right now
Article | 5 min read

The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

Let’s get phygital: Blurring online and IRL retail customer experiences
Article | 5 min read

Let’s get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Streamline call center BPO management with data-driven WFM
Article | 5 min read

Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.