When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Give your agents instant access to customers' details and order information—all inside Zendesk.
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
This year, teachers have been working harder than ever to support their students as they navigate…