When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
As your approach to customer service matures, the complexity of your customers’ issues increases.
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…