When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
It’s impossible to provide great customer service without great customer data. You can’t give people the…
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.
5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.
The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.