When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
In 2023, retailers should create a seamless experience for customers across all channels.
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.