Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
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Article 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
Article The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Article Creating an FAQ page? Here’s what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Article How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article Customer self-service: A guide to helping your customers help themselves
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article The ultimate guide to call centers
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.