Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

Latest stories

How knowledge centered service benefits customer support teams Article

How knowledge centered service benefits customer support teams

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

How to introduce support reps to your CX strategy Guide

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

A customer service guide to conflict resolution Article

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

16 customer service tips for 2021 and beyond, backed by customer service Champions Article

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

Deliver better ecommerce customer experiences with Zendesk and Shopify Article

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

Monthly integrations have arrived Article

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Startups podcast: 4 startups on how they’re solving for a post-pandemic world Article

Startups podcast: 4 startups on how they’re solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

DonorsChoose shares tips for startups navigating uncertainty Article

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…