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Employee service

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Latest stories

Reports
1 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving—and the next three years will be consequential for HR…

Article
3 min read

86% of IT leaders rank employee service as a top priority. Here are their next steps.

Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…

Article
4 min read

Meet the all-new Zendesk Employee Service Suite

The way we work is changing faster than ever. Employees are navigating hybrid and remote work…

Article
5 min read

Inside Dutch Bros HR: Embracing failure to redefine employee service

What does it take to be one of the fastest-growing companies in the U.S.? It’s more…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Article
2 min read

Unlock seamless employee support with new Zendesk HRIS integrations

Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…

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