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Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


21 ways to improve team productivity

Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.

Latest stories

Article
6 min read

Improving employee experience to improve customer experience

Annette Franz, CCXP, founder and CEO of CX Journey Inc, explains how and why improving the Employee Experience also improves your customer experience.

Article
1 min read

Employee onboarding: What it is, steps, and 6 free checklists

An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.

Article
8 min read

Agent scheduling: Benefits + best practices

Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.

Article
6 min read

23 workforce management metrics to optimize your operations

From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.

Article
1 min read

What is a workforce manager? (+ How to become one)

Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.

Article
1 min read

Workforce planning template: 7 examples + tips

Even the best strategy can fail without a comprehensive checklist. Check out our seven workforce planning templates to nail your organizational strategy.

Article
4 min read

Enhance the employee experience with Zendesk’s latest innovations

Learn how these new features take the pressure off of your EX teams and carve a path toward long-term success for your organization.

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