Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Learn how to carefully handle abusive customers and support your team in the face of conflict.
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.