Employee experience

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.

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How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

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6 contact tracing best practices—and how technology can help Article

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

5 top service desk best practices Article

5 top service desk best practices

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

6 essential skills for successful change management Article

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Why a good employee experience is the backbone of good customer experience Guide

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Organizational change management: 8 proven models to help navigate change Article

Organizational change management: 8 proven models to help navigate change

8 top change management models and change management definitions

4 basic principles of change management for successful organizational change Article

4 basic principles of change management for successful organizational change

Learn a few guiding principles of change management, so you can implement change faster and with less disruption

What is change management? Article

What is change management?

Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.

Metrics & KPIs for measuring change management, according to 2 change leaders Article

Metrics & KPIs for measuring change management, according to 2 change leaders

Your guide to change management metrics and KPIs.