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Employee service

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Latest stories

Article
4 min read

These in-demand skills will define the future of HR teams

It wasn’t that long ago that you had to walk into an HR office to get…

Reports
1 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving—and the next three years will be consequential for HR…

Article
3 min read

86% of IT leaders rank employee service as a top priority. Here are their next steps.

Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…

Article
4 min read

Meet the all-new Zendesk Employee Service Suite

The way we work is changing faster than ever. Employees are navigating hybrid and remote work…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

Inside Dutch Bros HR: Embracing failure to redefine employee service

What does it take to be one of the fastest-growing companies in the U.S.? It’s more…

Article
7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

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