Skip to main content


Resources for software and cloud services companies on how to deliver a frictionless CX.

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

Latest stories

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.


Top trends to watch in Software CX

See how leading SaaS companies are getting a leg up on the competition by investing in CX.

1 min read

Zendesk for Software + Cloud Services

Transform your CX and accelerate customer retention using our free guide.

2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

13 min read

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.