Guide

Guide

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

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How Zendesk powers an evolving workplace Guide

How Zendesk powers an evolving workplace

The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease.

2021 Employee Experience Trends Report Guide

2021 Employee Experience Trends Report

Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

How mid- to large-size businesses can accelerate EX success Guide

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

The agility playbook—how larger firms can score a competitive advantage in CX Guide

The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

The SMB agility playbook—set yourself up for long-term success Guide

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.