Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.