Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
Latest stories
The guide to customizing your customer service software
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
AI deep dive: Harnessing the power of AI for customer service
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
CX trends for higher education
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Charting a course to digital transformation in the passenger transportation industry
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.