Guide
The ultimate guide to CX in retail
Learn six best practices for creating great retail customer experiences.
Latest stories
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
State of Sales 2022
In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
How to use Zendesk for IT
Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.
Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
How to use Zendesk for HR
In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
Zendesk for Healthcare: Transforming patient and employee experiences
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.