Sales

With better conversations and smoother pipelines, you can spend more time closing deals and less time juggling data.

Article | 3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

Latest stories

Lead vs. prospect vs. sales opportunity: What’s the difference?
Article | 10 min read

Lead vs. prospect vs. sales opportunity: What’s the difference?

The terms lead, prospect, and opportunity are often thrown around interchangeably, but they shouldn't be. This guide covers the differences, best practices, and more.

How to write a killer sales proposal (examples and best practices)
Article | 13 min read

How to write a killer sales proposal (examples and best practices)

A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.

What is a sales invoice? Complete guide on how to create one
Article | 10 min read

What is a sales invoice? Complete guide on how to create one

Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.

State of Sales 2022
Guide | 1 min read

State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

What are digital sales and why are they important for business?
Article | 8 min read

What are digital sales and why are they important for business?

Learn everything you need to know about digital sales and why they are important for your business.

What does a business development representative (BDR) do?
Article | 11 min read

What does a business development representative (BDR) do?

Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.

What is white space analysis? The ultimate guide to addressing unmet customer needs
Article | 10 min read

What is white space analysis? The ultimate guide to addressing unmet customer needs

Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.

After-sales service: 10 strategies to keep customers engaged
Article | 13 min read

After-sales service: 10 strategies to keep customers engaged

After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.