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Tools and media

Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.


Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Latest stories

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Article
4 min read

Customer win-back campaigns: How to build one + 10 templates

Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.

Article
3 min read

OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million

Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.

Article
4 min read

How bootstrapping paved the way for a $125M growth investment in Slice

Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.

Article
3 min read

How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy

The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.

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