Artificial intelligence

Article

What is conversational AI, and what is its role in customer service?

Make messaging and chatbots a bigger part of your customer experience strategy.

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Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

What is a chatbot? The ultimate guide Article

What is a chatbot? The ultimate guide

Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?

What is automated customer service? A guide to success Article

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Deep learning vs. machine learning: a simple way to learn the difference Article

Deep learning vs. machine learning: a simple way to learn the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

5 benefits of using customer service chatbots with AI Article

5 benefits of using customer service chatbots with AI

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

How is machine learning being used in customer service? Article

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

Three ways an AI-powered knowledge base changes the game Article

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

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Help customers help themselves with AI

With the variety of ways that customers reach out for support—like via email, calling over the…