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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

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1 min read

Unlock the future of work with AI-driven insights

Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is…

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1 min read

Revolutionize work: 3 AI strategies driving productivity and satisfaction

Matthew Tabor, Vice President of Talent and Organizational Development at Zendesk, reveals how AI is transforming…

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Chatbot quality assurance (QA): Definition, importance & more

Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.

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Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

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Read the Zendesk Customer Experience Trends Report.

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AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

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AI in transportation: Benefits, use cases + what’s next

Learn how AI is shaping the future of transportation, improving customer service so travelers can keep their minds on their destination.

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4 min read

No time to waste: 5 AI tactics to scale customer service without adding headcount

Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…

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