AI and automation

From bots to intelligent workflows, see how AI is transforming business.

What is AI as a service (AIaaS)? A beginner’s guide for 2024

Artificial intelligence as a service (AIaaS) helps businesses of any size stay competitive by providing them with AI-powered tools and functionality.

Latest stories

Transforming the customer service landscape with generative AI
Article | 5 min read

Transforming the customer service landscape with generative AI

Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.

A beginner’s guide to generative AI for business
Article | 1 min read

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
Article | 5 min read

Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.

Get ready for the future of AI in customer experience
Article | 2 min read

Get ready for the future of AI in customer experience

Consider this your one-stop shop to learn about AI for CX.

11 ways to use AI for a better employee experience
Article | 1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Article | 1 min read

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.

Help my AI!

Help my AI!

Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.

Service desk chatbots: A jump-start guide for 2023
Article | 1 min read

Service desk chatbots: A jump-start guide for 2023

Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.