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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


Why AI agents mark a massive change in CX

Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.

Latest stories

Podcast
2 min read

Building AI-powered experiences for humans—with Upwork’s Brent Pliskow

With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.

Article
9 min read

AI-powered efficiency for startups

What startups can do now to set a good foundation for the future.

Podcast
1 min read

Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Podcast
1 min read

Direct from Relate 2024—with Zappos Insights co-creator Robert Richman

Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.

Article
9 min read

Automated quality management (AQM): The complete guide

Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.

Article
1 min read

Human customer service: How to leverage AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Article

Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…

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