AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Optimizing service efficiency: A guide to Zendesk workforce engagement solutions
In the current landscape of customer service, expectations are skyrocketing, with demands for faster and higher…
Latest stories
White Paper
4 min read
Shaping the future of service operations with Zendesk’s Workforce engagement management solutions
Discover how Zendesk’s workforce engagement management solutions can help organizations improve their service operations.
Article
9 min read
What is AI as a service (AIaaS)? A beginner’s guide for 2024
What is AI as a service?
Article
9 min read
Intelligent automation (IA) benefits, components, and examples
Olivia is a customer service agent at a bustling, understaffed customer service department.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
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