Artificial intelligence

Guide | 1 min read

Zendesk AI: Superpowers for customer service teams

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Latest stories

Here’s how customer service teams are actually using AI
Article | 5 min read

Here’s how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

How to scale a multilingual support team with AI
Article | 6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.

How software and cloud services companies can scale CX with self-service and intelligent triage
Article | 2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

How AI can make an immediate impact for retailers this holiday season
Article | 3 min read

How AI can make an immediate impact for retailers this holiday season

Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.

How to create seamless conversational customer experiences
Article | 6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

How ecommerce brands use conversational AI to reduce customer effort
Article | 6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

The 3 keys to successful automated brand interaction
Article | 7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

3 AI analytics to add to your KPIs today
Article | 5 min read

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.