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AI and automation

From bots to intelligent workflows, see how AI is transforming business.


AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Latest stories

Article
4 min read

Ignore AI in CX? You’ll lose Gen Z and millennials fast

Do customers find you on TikTok, or buy your products from content creators on LTK? Do…

Article
4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

Article
5 min read

Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

AI for home furnishing: Use cases and future trends

What is AI for home furnishing? AI in home furnishing refers to the use of artificial…

Article
2 min read

Future of CX: Check in on our predictions for 2027 and beyond

If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…

Article
5 min read

Build a foundation for AI success: Why your knowledge base is key

This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…

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