AI and automation
From bots to intelligent workflows, see how AI is transforming business.
What is AI as a service (AIaaS)? A beginner’s guide for 2024
Artificial intelligence as a service (AIaaS) helps businesses of any size stay competitive by providing them with AI-powered tools and functionality.
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Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders
The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
Service desk chatbots: A jump-start guide for 2023
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.