Artificial intelligence
AI-powered ecommerce drives business at Cox Automotive
Everyday conversations with customers become revenue-generating opportunities.
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The role of AI in self-service and knowledge management
The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.
How Zendesk AI can start supporting your teams and customers today
Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.
How manufacturers can cut service costs with AI
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
9 ways to use AI in customer service
Leverage AI in customer service to improve your customer and employee experiences.
AI deep dive: Harnessing the power of AI for customer service
This guide contains a detailed overview of Zendesk AI offerings that service teams are using to…
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
How AI helps companies enhance the customer experience and control costs
The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.