Customer experience
Expert tips for building a customer-obsessed organization.
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Latest stories
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How to measure + improve your Internal Quality Score (IQS)
Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
Article
1 min read
What is customer intent? A complete guide
Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.
Article
5 min read
Retail’s next frontier: Elevating customer experience with Zendesk AI
Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.
Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Article
1 min read
Customer experience automation (CXA): Definition + examples
Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.
Article
1 min read
Customer data protection: 10 tips to keep information safe
Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.
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