Customer experience
Expert tips for building a customer-obsessed organization.
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Latest stories
Article
5 min read
What is the experience economy? (Plus experience economy examples)
Over the past few centuries our society has transformed. First thanks to the industrial revolution which…
Article
3 min read
Younger consumers’ new holiday shopping hack? AI assistants
Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…
Article
2 min read
How does quality assurance improve customer satisfaction?
It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.
Article
How to measure + improve your Internal Quality Score (IQS)
Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Article
1 min read
What is customer intent? A complete guide
Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.
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