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Customer experience

Expert tips for building a customer-obsessed organization.


How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Latest stories

Article
1 min read

Customer experience automation (CXA): Definition + examples

Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.

Article
1 min read

Customer data protection: 10 tips to keep information safe

Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.

Article
7 min read

What is computer telephony integration (CTI)? A guide

Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.

Nucleus Research report: Zendesk vs. Freshworks

Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

Customer experience manager: Role, skills, salary, and more

Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.

Podcast
1 min read

Direct from Relate 2024—with Zappos Insights co-creator Robert Richman

Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.

Article
6 min read

Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

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