IT provides the core foundation that all good customer and employee experiences are built upon. Learn how to create alignment across your organization on digital strategy and transformation.
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.
We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
The customer has changed and so have their expectations on what customer experience means to them.…
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.