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IT provides the core foundation that all good customer and employee experiences are built upon. Learn how to create alignment across your organization on digital strategy and transformation.


Closing the AI Trust Gap: Building confidence through responsible innovation

AI is transforming how companies support their customers, but delivering on its promise requires more than…

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5 min read

ITSM vs. ESM: Differences between IT and enterprise service management

Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as…

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5 min read

What is problem management? A complete guide

Problem management definition Problem management is an aspect of IT service management (ITSM) that focuses on…

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3 min read

86% of IT leaders rank employee service as a top priority. Here are their next steps.

Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…

Article
8 min read

What is ITSM? The ultimate IT service management guide

What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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1 min read

10 essential books and podcasts for IT leaders in 2025

These 10 essential resources, curated by our team of experts, will help you design better employee…

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1 min read

What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

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How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

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