IT
IT provides the core foundation that all good customer and employee experiences are built upon. Learn how to create alignment across your organization on digital strategy and transformation.
What is an IT service desk? Definition + benefits
An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.
Latest stories
Article
1 min read
10 essential books and podcasts for IT leaders in 2025
These 10 essential resources, curated by our team of experts, will help you design better employee…
White Paper
How IT leaders can eliminate siloed service and deliver enhanced employee experiences
Experts warn of decreased employee satisfaction. Here’s how businesses can take action.
Report: IT leaders tackle new challenges with security, AI, and CX
Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.
Article
4 min read
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
White Paper
1 min read
Futurum report: How investing in the right digital solution improves CX
Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.
3 min read
Deliver better customer and employee experiences with Zendesk and Amazon AppFlow
We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.
Article
5 min read
CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
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