Chat and messaging
Learn how to personalize conversations across your customers' favorite channels.
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.