Messaging

Use messaging to deliver great customer experiences that lead to increased engagement, higher customer satisfaction, and a conversational relationship with each customer.

Guide | 1 min read

Zendesk AI: Superpowers for customer service teams

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Latest stories

The age of Conversational CRM is here

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

How to create seamless conversational customer experiences
Article | 6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

Business-to-business messaging with Slack and Zendesk
Article | 4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022
Article | 9 min read

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

Chatbots vs. conversational AI: What’s the difference?
Article | 7 min read

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

What is Google business messaging? (+ how to use it)
Article | 9 min read

What is Google business messaging? (+ how to use it)

Meet customers where they are and build stronger connections with them through Google business messaging.

How to use Apple Messages for Business for customer service
Article | 7 min read

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

How to use Facebook chatbots to improve customer service
Article | 7 min read

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.