Messaging
Use messaging to deliver great customer experiences that lead to increased engagement, higher customer satisfaction, and a conversational relationship with each customer.
Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Latest stories
Article Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
White Paper Forrester report: The case for asynchronous messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Article Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Article Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
White Paper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Article Boost agent productivity & customer happiness with a complete view of the customer
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Guide Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…