Messaging
Use messaging to deliver great customer experiences that lead to increased engagement, higher customer satisfaction, and a conversational relationship with each customer.
Google Business Messages: 3 best practices for customer service teams
Meet customers where they are and build stronger connections with them through Google Business Messages.
Latest stories
Article How to use Apple Messages for Business for customer service
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Article Small companies got faster at solving customer issues last year—here’s how
Hint: small workflow improvements have helped SMBs punch above their weight.
Article How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Guide Messaging best practices for better customer service
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
Article Business texting for customer service
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Article Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
White Paper Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…