Messaging

Use messaging to deliver great customer experiences that lead to increased engagement, higher customer satisfaction, and a conversational relationship with each customer.

Article

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

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Chatbots vs. conversational AI: What’s the difference? Article

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

Google Business Messages: 3 best practices for customer service teams Article

Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

What is RCS messaging, and how can it improve CX? Article

What is RCS messaging, and how can it improve CX?

Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.

What retailers are missing in the digital transformation Article

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Top 15 communication apps for customer service Article

Top 15 communication apps for customer service

Talk to customers like friends on the apps they know and love.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.