Chat and messaging
Learn how to personalize conversations across your customers' favorite channels.
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
Latest stories
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
Zendesk AI: Unlocking the power of AI across your entire service experience
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2023
Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.