Analytics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
Revenue churn: What it is + how to calculate it
Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.
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EU-US Data Privacy Framework and Adequacy Decision
Zendesk has long been committed to delivering trustworthy products to our customers and their users. We believe that trust is at the core of all our interactions with our customers.
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14 min read
Customer analytics 101: What it is and how it works for growth
Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.
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6 min read
35 customer experience statistics to know for 2025
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
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1 min read
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
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1 min read
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
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6 min read
What every SMB retailer should put on their wish list
In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
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10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
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