Tools and templates

Article
2 min read

Customer service scorecard: How to build one + free template

A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.

Article
1 min read

Employee development plan: 6-step guide [free templates]

Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.

Article
1 min read

Free customer persona templates and examples

A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Article
4 min read

Customer win-back campaigns: How to build one + 10 templates

Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.

Article
2 min read

Customer service plan template, tips + how-to guide

A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.