Tools and templates
Free tools and templates for CX professionals.
Customer service scorecard: How to build one + free template
A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.
Latest stories
Article
1 min read
Employee development plan: 6-step guide [free templates]
Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.
Article
1 min read
Free customer persona templates and examples
A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.
Article
12 min read
20 chatbot templates to improve your CX in 2024
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
2 min read
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
Article
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
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