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Best practices

Strategies, how-tos, and ideas to inspire you.


AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.

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1 min read

AI-powered ticketing automation: A complete guide for 2024

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

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1 min read

Workforce forecasting: The smart staffing strategy

Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.

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2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

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9 min read

21 ways to improve team productivity

Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.

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5 min read

March to the beat of new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

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1 min read

Customer service quality assurance: The ultimate guide

Customer service quality assurance can help you provide a better customer experience. Learn all about the QA process in our guide.

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6 min read

5 ways WFM for agents is great, explained by a former agent

Workforce management provides several benefits to agents, including improved focus, additional resources, and valuable assistance.

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