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Best practices

Strategies, how-tos, and ideas to inspire you.


How to create a customer service QA program + checklist

Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.

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The ultimate guide to improve your service efficiency with Zendesk AI

Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.

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1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

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Optimize your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

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4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Assist your agents to solve issues faster with Zendesk AI

From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

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3 min read

How UrbanStems delivers happier customers with Zendesk AI

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction, and creating memorable moments during their busiest times of the year.

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Automate your customer service experiences with Zendesk AI

Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.

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