Skip to main content

Best practices

Strategies, how-tos, and ideas to inspire you.


AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Latest stories

Article
5 min read

The power of listening: 3 ways Lush drives brand growth with CX

Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…

Article
3 min read

86% of IT leaders rank employee service as a top priority. Here are their next steps.

Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…

Article
4 min read

Designing the future of CX: 3 ways Notion creates seamless experiences

What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…

Article
4 min read

How Twilio and Match Group elevate CX with human-centric AI

Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

Inside Dutch Bros HR: Embracing failure to redefine employee service

What does it take to be one of the fastest-growing companies in the U.S.? It’s more…

Article
4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.