Best practices
Strategies, how-tos, and ideas to inspire you.
16 ways to use AI for restaurants to cook up business success
AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.
Latest stories
Article
5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Article
7 min read
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
Article
4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
9 min read
Fintech chatbots: The benefits and uses of AI agents in finance
What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…
Article
5 min read
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…
Article
2 min read
10 essential books and podcasts for CX leaders in 2025
Selected by our team of CX experts, these ten books and podcasts will provide both inspiration…
Article
6 min read
Voice AI’s big year — the secret to more scalable CX in 2025
Voice AI is taking center stage in 2025. According to our research, nearly 80 percent of…
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