Skip to main content


Resources for how to keep retail and e-commerce customers happy.

10 ways to boost retail customer engagement in 2024

Get the latest insights and expert tips on how to create best-in-class retail customer engagement.

Latest stories

2 min read

How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt

In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.

3 min read

How to cut retail customer service costs with artificial intelligence

Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.

White Paper

Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.


AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

White Paper

Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

1 min read

Top 5 retail trends to watch for in 2024

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.