Retail
Resources for how to keep retail and e-commerce customers happy.
10 ways to boost retail customer engagement in 2023
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
Latest stories
How an iconic luxury retailer embraced phygital experiences, with Liberty London’s Ian Hunt
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
How to cut retail customer service costs with artificial intelligence
Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
Top 5 retail trends to watch for in 2023
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
What is omnichannel retail? Definition, examples, and trends
Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.