Best practices
Strategies, how-tos, and ideas to inspire you.
All bets on AI: Scaling iGaming customer support
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
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Latest stories
Article
4 min read
3 things startups get wrong about customer support
It’s been a busy quarter. Sales are up and you’ve onboarded a whole set of new…
Article
6 min read
A complete guide to AI copilots in 2026
What is an AI copilot? An AI copilot is an intelligent, conversational assistant integrated directly into…
Article
8 min read
The ultimate guide to change enablement
As the pace of work accelerates, driven by new tools and workflows, many IT teams are…
Article
6 min read
What is technical debt and how to manage it effectively
What is technical debt? Technical debt refers to the future cost of reworking code as a…
Guides
5 min read
The road to AI maturity (Part 3): Empower your team with AI assistance
As we wrap up our AI Maturity series, the focus shifts from foundational work to higher-order…
Article
4 min read
The AI advantage: How smart automation gives IT teams their lives back
IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…
Article
5 min read
Prompt literacy is the new core skill for service
In September 1985, a new piece of software launched that would transform how people worked with…
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