Best practices

Article
5 min read

Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

Article
1 min read

How to create a customer service QA program + checklist

Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.

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The ultimate guide to improve your service efficiency with Zendesk AI

Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.

Article
1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Optimize your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

Article
4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

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Assist your agents to solve issues faster with Zendesk AI

From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

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Automate your customer service experiences with Zendesk AI

Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.

Article
4 min read

Lead the way: Mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

The best things in life are free

Like our demos.

Article
6 min read

Scorchin' hot new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

The top 5 Sparkly apps every Zendesk user needs

From streamlining tasks to delivering real-time insights, these apps empower customer support teams to work smarter and shine brighter.

Article
2 min read

Customer service QA automation: How AI can streamline QA

Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Learn how to bring AI to your QA today.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Article
9 min read

Workforce planning: Definition, benefits, + best practices

Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.

Article
1 min read

Workforce management terms: The complete A-Z glossary

Discover the key workforce management terms you need to know with our comprehensive glossary.

Article
8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Article
1 min read

How to create better employee experiences with Zendesk Marketplace apps

Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.