Winning Integrations for March

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Document Parser OCR (Support)

Document Parser OCR automatically converts PDFs, images and scanned documents into searchable, actionable text. Swifteq Document Parser OCR automatically extracts text from PDFs, images, and scanned documents — then inserts it as a comment or updates ticket fields with specific data like invoice numbers, customer addresses, and order IDs. No more squinting at scanned forms or manually typing out data. Your team gets instant access to the information they need, right inside the ticket.

Zingtree for Complex CX (Support)

Zingtree for Complex CX helps Zendesk customers orchestrate complex, high-stakes support issues with accuracy, compliance, and confidence. It connects context from your data systems with guided decision logic inside Zendesk, giving agents the clarity to act fast and stay on policy. Turn complex issues into clear, step-by-step scripts and decision trees that guide agents through complex interactions. Use data from Zendesk and backend systems to adapt workflows, route cases, and trigger next-best actions. Apply business rules and guardrails that ensure every resolution follows policy and is fully auditable.

Sharely (Support)

Sharely transforms how support agents handle ticket attachments in Zendesk. Instead of downloading files to view them, agents can instantly preview documents directly within the ticket sidebar. The app automatically aggregates all attachments from ticket comments into a single, organized view with powerful features including zoom controls, page navigation, search functionality, and fullscreen viewing.

Attachment Redaction Tool (Support)

Attachment Redaction Tool helps agents bulk redact attachments from closed tickets within a selected date range. Agents can choose a start and end date, view closed tickets with attachments, and redact selected attachments with a single click.

Additional apps added in March:

InDesk AI (Support) is an advanced automation platform dedicated to transforming customer service through state-of-the-art machine learning. Indesk AI integrates directly into your Zendesk sidebar to provide high-impact features including predictive intelligence, automated workflows, knowledge integration, and helps ensure quality and consistency across your ticket replies.

ZenNotification (Support) delivers real time alerts for every important ticket activity. Get instant notifications when new comments, mentions, or status changes occur on tickets assigned to you. Easily enable or disable each of these alert types to match your preferences. Select which views are of interest, control the level of detail in each alert, and decide exactly what deserves your attention.

Fields Director FREE (Support) enables Zendesk administrators to manage ticket field behavior in a precise manner. List out what fields are required, hide/disable/show/enable pre-configured ticket fields and/or ticket values. Display custom error text when ticket submissions are interrupted due to a missing required field and more with this integration.

commercetools by neteleven (Support) seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk. Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.

IBAM Enhanced messaging widget (Support) gives Zendesk admins a single place to configure and deploy a branded messaging widget. Change things like widget appearance controls (colors, labels, launcher position, and branding). A guided configuration keeps setup consistent across teams. Embed token generation and regeneration for secure client-side deployment.

Kanban Pro (Support) transforms your long ticket list views into a clean board with drag and drop ticket cards. Drag-and-drop tickets to update status instantly. Customizable boards and columns for any workflow.

Past Tickets AI Knowledge Base by Macha (Support) compares AI Solutions against your existing Zendesk Help Center and highlights missing articles, partial coverage, and outdated information. Every AI Solution becomes a reusable knowledge block that can be reviewed, refined, and reused across the team — instead of being lost in tickets. AI Solutions can be published directly to your Zendesk Help Center, helping you turn solved support tickets into official documentation with just a few clicks.

Ticket Classification (Support) automatically categorizes incoming tickets into your own custom intents and topics, adding tags and updating custom fields — all without manual effort. Define the categories that matter to your business, and watch as AI intelligently classifies every incoming ticket — saving your team hours of manual triage work.

Phrase for Support (Support) allows agents to translate end user and internal ticket comments using Phrase Machine Translation directly inside Zendesk Support. Translations are triggered manually by agents, giving full control over when and what content is translated.

TicketSync Pro (Support) connects GitHub issues and pull requests to Zendesk tickets so support and engineering stay aligned. Link Zendesk tickets to existing GitHub issues. View real-time issue status. Receive internal notes in Zendesk when GitHub issues are closed or updated and when pull requests are opened against linked issues.

Article Feedback (Support) helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what’s missing, incorrect, or confusing. Article Feedback embeds in your Help Center articles to collect visitor feedback. View and manage all feedback from your Agent Workspace.

Redirect Rules Manager (Support) helps you create and manage URL redirects for your Zendesk Help Center. When articles are deleted or archived, you can set up redirects to guide visitors to the correct content and maintain SEO value.

ChatGPT AI Writer by Macha (Support) helps you create faster and better replies in 80+ languages. Create complete replies with just a few words. Enable dictate mode to speak your response and let AI turn it into a polished reply. Reply, understand, or summarize in any language.

Fields Director PRO (Support) enables advanced Zendesk Administrators to manage ticket, user and organization fields behavior for selected Agents. The app supports advanced configuration of the following features like listing ticket fields that should have any value at every ticket submission, hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values, hiding/showing pre-configured user fields, and more!

Intent Detector (Support) automatically identifies the customer’s contact reason the moment a ticket is created in Zendesk. Requests are intelligently categorized and routed to the right team or agent, saving valuable handling time and reducing back-and-forth. Agents immediately understand what the customer needs — leading to faster first replies and shorter resolution times.

Field Validator (Support) allows you to validate ticket fields using custom Regular Expressions (Regex). Prevent agents from saving tickets if fields like phone numbers, IDs, or custom codes don’t match your required format.

New themes added in March:

Roshi 128 is a modern, versatile Zendesk theme designed for hobby brands focused on adventures and activities. With customizable homepage layouts, visual blocks, and a responsive design, it showcases guides, FAQs, and support content clearly. Flexible and adaptable, it works seamlessly for a wide range of niches and Help Center needs, making it ideal for any service or brand.