Contact center
What is an omnichannel contact center? A complete guide
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Latest stories
Article
5 min read
How cloud contact centers are powering the future of voice AI
No customer should have to navigate a complex phone tree, only to be forced to connect…
Article
5 min read
Advancing the Resolution Platform to set a new standard for service
Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…
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5 min read
Transform your contact center: The power of unified omnichannel and self-service
Customers expect seamless, personalized service on whichever channel they choose. The era of single-channel support is…
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Call center analytics: Key types, KPIs, and how to use them
What are call center analytics? Call center analytics involve monitoring and analyzing customer interactions within a…
Article
4 min read
Create a foundation for voice success
From the moment they reach out to a business, customers expect a seamless, personalized experience. They…
Article
5 min read
6 contact center trends to watch
If you’ve needed help with an order recently, chances are you’ve interacted with a contact center.…
Article
10 min read
AI in contact centers: How technology is shaping the CX
With everything from groceries to rideshares available at the push of a button, today’s customers have…
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