Best practices
Strategies, how-tos, and ideas to inspire you.
Latest stories
Article
5 min read
ITSM vs. ESM: Differences between IT and enterprise service management
Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as…
Article
10 min read
AI in contact centers: How technology is shaping the CX
With everything from groceries to rideshares available at the push of a button, today’s customers have…
4 min read
Results, not hype: How SeatGeek and TransferGo use AI to deliver real CX impact
AI might be the hot topic in CX, but for Whitney Thomas at SeatGeek and Marta…
Article
8 min read
What is agentic AI, and how does it work?
Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
Article
3 min read
86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
Article
4 min read
Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
Article
7 min read
IT services: What they are + 15 types you can use
What are IT services? IT services are the procedures and processes that help businesses manage and…
Article
4 min read
How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
Article
8 min read
What is ITSM? The ultimate IT service management guide
What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…
Article
5 min read
Inside Dutch Bros HR: Embracing failure to redefine employee service
What does it take to be one of the fastest-growing companies in the U.S.? It’s more…
Article
4 min read
How Canva closes the CX loop: 4 key steps
In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
13 min read
What is a human resources management system (HRMS)?
Human resources management system definition A human resource management system (HRMS) is a digital backbone for…
Article
5 min read
Human-centered AI for HR: What it is + why it matters
What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…
Article
10 min read
16 ways to use AI for restaurants to cook up business success
AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.
Article
5 min read
AI agentic workflows: The smarter AI that’s transforming CX
What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…
Article
5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.