Best practices

Strategies, how-tos, and ideas to inspire you.

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4 min read

How Canva closes the CX loop: 4 key steps

In just 10 years, Canva has scaled to serve 225 million customers each month. Their goal…

Best practices Customer service Customers and partners

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Article
5 min read

Human-centered AI for HR: What it is + why it matters

What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…

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10 min read

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

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5 min read

AI agentic workflows: The smarter AI that’s transforming CX

What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…

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5 min read

Build a foundation for AI success: Why your knowledge base is key

This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…

Best practices Customer service Customers and partners Research and data

Article
7 min read

Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

Best practices

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4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Customer service Customers and partners Executive insights Research and data

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3 min read

What is chatbot automation? + Benefits and features

What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…

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9 min read

Fintech chatbots: The benefits and uses of AI agents in finance

What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…

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5 min read

The next wave of AI agents is here: Are you ready to implement it?

This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…

Best practices Customer service Customers and partners Research and data

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2 min read

10 essential books and podcasts for CX leaders in 2025

Selected by our team of CX experts, these ten books and podcasts will provide both inspiration…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.