Phone

Article | 13 min read

What is cold calling? Meaning, tips, examples, and techniques

Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.

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Cold calling scripts: 14 examples, templates, and tips
Article | 23 min read

Cold calling scripts: 14 examples, templates, and tips

Cold calling scripts can help you get more leads and reach sales goals. Get tips on how to write effective scripts, and start crafting your own with our free templates that actually work.

What is a call center? Definition, types, and how they work
Article | 12 min read

What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.

Live chat support vs. phones: Which should you choose?
Article | 7 min read

Live chat support vs. phones: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

What is a contact center? Definition, use cases, and benefits
Article | 8 min read

What is a contact center? Definition, use cases, and benefits

Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.

Top 11 call center skills every agent needs (soft skills + hard skills)
Article | 6 min read

Top 11 call center skills every agent needs (soft skills + hard skills)

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

What everyone should know about integrated phone support
Article | 8 min read

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

Text support: get it right the first time
Article | 5 min read

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

Inbound vs. outbound call centers: What’s the difference?
Article | 5 min read

Inbound vs. outbound call centers: What’s the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business