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Article | 13 min read

What is cold calling? Meaning, tips, examples, and techniques

Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.

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The ultimate guide to call centers
Article | 15 min read

The ultimate guide to call centers

Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.

Live chat support vs. phones: Which should you choose?
Article | 7 min read

Live chat support vs. phones: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

What is a contact center? Definition, use cases, and benefits
Article | 8 min read

What is a contact center? Definition, use cases, and benefits

Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.

Top 11 call center skills every agent needs (soft skills + hard skills)
Article | 6 min read

Top 11 call center skills every agent needs (soft skills + hard skills)

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

What everyone should know about integrated phone support
Article | 8 min read

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

Text support: get it right the first time
Article | 5 min read

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

Call center management: Best practices and responsibilities
Article | 13 min read

Call center management: Best practices and responsibilities

Effective call center management means keeping customers and support agents happy. Here's how to do it right.

4 call center script examples (+ tips and best practices)
Article | 14 min read

4 call center script examples (+ tips and best practices)

Consistently provide positive customer service experiences by using carefully written call center scripts.