Best practices

Article
6 min read

AI in healthcare: Top use cases and benefits

AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.

Article
8 min read

AI in fintech: How AI is shaping customer experience

AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.

Article
4 min read

The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed

CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…

Article
3 min read

Zendesk AI customers build teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
2 min read

Employee communication guide: 5 tips to improve it

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

Article
3 min read

63 employee engagement ideas to boost morale and retention

These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.

Article
2 min read

AI customer feedback analysis: A complete guide

Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.

Article
5 min read

AI in HR: Top use cases and benefits

AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.

Article
4 min read

A guide to support quality assurance in hospitality & travel

For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

Top customer service quality assurance interview questions

Considering a career change or want to hire a quality specialist? Take a look at popular customer service QA interview questions and answers.

Article
2 min read

How does quality assurance improve customer satisfaction?

It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.

Article
1 min read

How to outsource customer service without losing quality

How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

AI for customer success: Benefits + use cases

Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Article
1 min read

How to calibrate your customer service QA reviews

Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.

Article
14 min read

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

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What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

Article
2 min read

Auto QA: How to automate customer service quality assurance

Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.