Team efficiency
9 strategies for scaling customer support teams successfully
One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.
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Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.

What is a customer data platform? Definition, types, and benefits
Use a customer data platform to align your customer service, marketing, and sales teams for business success.

Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Here’s what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…

The secret to a better CX: an improved agent experience
65% of customers say they expect customer service to be faster than it was 5 years…

How to improve agent productivity for a better CX
As your business grows, the complexity of providing customer service grows as well. You have more…

Customer service structure: how to build an effective support team
What does a successful customer support team look and feel like? How can companies deliver good…