Best practices
Strategies, how-tos, and ideas to inspire you.
Latest stories
Article
Customer service quality assurance job description: Examples
Looking for a customer service quality assurance specialist? Use a job description template and get inspired by real-life examples.
Article
Customer service audit checklist for better CX
A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.
Article
1 min read
What is an IT service desk? Definition + benefits
An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.
Article
5 min read
What is digital employee experience? The complete guide
Eine erstklassige Digital Employee Experience hilft Teams, effizienter zu arbeiten und zufriedener mit ihrer Arbeit zu sein – dank verbessertem internem Support.
Article
2 min read
Employee onboarding automation process: What it is + benefits
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
Article
How to measure + improve your Internal Quality Score (IQS)
Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
Article
1 min read
What is artificial intelligence (AI)? A complete guide
Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.
Article
9 min read
What are large language models? A guide to LLMs in CX
Discover what large language models are, their use cases, and the future of LLMs and customer service.
Article
1 min read
Knowledge base chatbots: What they are, how to build one & how they’re evolving
Knowledge base chatbots are a quick and simple way to implement AI in your customer support. Discover how they’re evolving into more intelligent AI agents and how to build one yourself.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
1 min read
What is complaint management? Key steps + tips
Effective complaint management is essential for building lasting customer relationships. Discover how to leverage AI to develop a complaint management process that resolves issues and helps prevent future complaints.
Article
1 min read
What are NLP chatbots and how do they work?
Discover what NLP chatbots are, how they work, and how generative AI agents are revolutionizing the world of natural language processing.
Article
1 min read
What is asynchronous messaging + how does it work?
Asynchronous messaging lets customers start, pause, and resume conversations at their convenience. Read on to learn how to optimize it with AI.
Infographic
1 min read
Transformative benefits of Zendesk AI for your service operations
As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…
Article
6 min read
Jump into July with fresh integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. UnifyApps (Support)…
Article
5 min read
59 AI customer service statistics for 2025
Discover how AI is revolutionizing customer support with 59 AI customer service statistics.
Article
2 min read
Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.
Article
Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.