Customer experience
Expert tips for building a customer-obsessed organization.
Elevating API security to keep pace with AI innovation
Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…
Latest stories
Article
4 min read
Why our AI partner ecosystem matters more than ever — and what we're doing to protect it
In an era of hyper-connectivity, software supply chains have become a primary focus for sophisticated security…
Article
2 min read
Zendesk achieves ISMAP authorization in Japan
Great service requires a safe place to grow. For Japanese organizations evolving from traditional support to…
Report
1 min read
The quantifiable impact of Zendesk AI Solutions
Customer service leaders are under pressure to scale, control costs, and improve consistency—without compromising quality. In…
Article
5 min read
Ditch the IVR: How Voice AI turns frustration into resolution
The era of rigid, impersonal phone menus is over. For decades, the Interactive Voice Response (IVR)…
Article
7 min read
AI chatbot use cases for customer service
What is an AI chatbot? An AI chatbot is software that uses artificial intelligence and natural…
Article
3 min read
The contact center’s next chapter is agentic
The ‘cost center’ label has been the limiting narrative for CX leaders for decades. For years,…
Article
4 min read
7 key CX metrics every startup should track
Not sure where to get started tracking your CX? You’ve come to the right place. We…
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