Customer experience
Expert tips for building a customer-obsessed organization.
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The role of AI in making CX more accessible and inclusive
Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
35 customer experience statistics to know for 2023
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
Using AI to turn your service team into inside sales reps
Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.
Drive revenue during an economic downturn
Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
Stay agile and innovative—and rein in expenses
Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.
Driving cost savings through operational improvement
Any team viewed as a cost center can face significant challenges when financial times are tough, so it’s imperative that customer service orgs prioritize spending where it counts.
Customer communication: 8 tips to build an effective strategy
A strong customer communication strategy helps your team deliver consistent brand messaging and build meaningful connections with buyers.
Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Kickstarting your customer experience program
A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.
What is customer experience optimization? (+3 actionable tips)
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.
What customer first really means (+ 9 strategic steps)
Putting your customers at the center of your organizational decision-making process can directly translate to long-term relationships and business success.
What is customer intelligence (CI)? Benefits, types, + examples
Customer intelligence (CI) is the process of collecting consumer data to better understand customers and deliver personalized experiences.
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Understanding customer expectations: Types, management tips, and examples
Customer expectations frequently change, so it’s essential to stay informed about their needs. Learn what customers expect from companies and what you can do to earn and keep their business.
What is customer experience design? Benefits, examples, and tips
A well-designed customer experience helps brands develop meaningful relationships with buyers, secure repeat purchases, maintain a positive reputation, and improve internal processes.
Best practices for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.
Understanding the 4 types of communication styles in the workplace
Communication differences often cause confusion and frustration. Learn how to identify and collaborate with each communication type in the workplace and with customers.
Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…