Customer experience

Article
7 min read

AI innovation checklist: How leading companies have stayed ahead in 2026

2024 has been a year like no other. AI has moved from buzzword to business-critical, and…

Article
3 min read

Younger consumers’ new holiday shopping hack? AI assistants

Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…

Article
4 min read

No time to waste: 5 AI tactics to scale customer service without adding headcount

Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…

Article
4 min read

Lead your call center into the AI era with Zendesk voice

Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

What is total experience? Definition + strategies for success

A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.

Article
4 min read

The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed

CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…

Article
3 min read

Zendesk AI customers build teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…

Article
5 min read

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

Article
2 min read

How does quality assurance improve customer satisfaction?

It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article

How to measure + improve your Internal Quality Score (IQS)

Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.

Infographic
1 min read

Transformative benefits of Zendesk AI for your service operations

As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…

Article
2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

Article
5 min read

Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Article
8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Article
1 min read

Customer experience automation (CXA): Definition + examples

Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.

Article
1 min read

Customer data protection: 10 tips to keep information safe

Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.