Customer experience
Expert tips for building a customer-obsessed organization.
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3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
Article
4 min read
The AI advantage: How CX leaders are freed up to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
Article
5 min read
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Article
3 min read
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
5 min read
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…
Article
4 min read
Personal AI is next in line to disrupt CX - here's how to prepare
AI is no longer just a tool for businesses—customers are deploying it too, using personal assistants to interact with brands and handle tasks on their behalf.
Article
6 min read
Voice AI’s big year — the secret to more scalable CX in 2026
Voice AI is taking center stage in 2026. According to our research, nearly 80 percent of…
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2 min read
Human-centric AI adoption powers startups to scale strategically
Leaner teams don’t have to mean lower impact—especially with AI as your advantage. And most consumers…
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4 min read
Agent copilots: The essential ingredient for AI success in 2026
This is part 2 of our AI Readiness series, designed to help CX organizations prepare to…
Article
5 min read
What is the experience economy? (Plus experience economy examples)
Over the past few centuries our society has transformed. First thanks to the industrial revolution which…
Article
4 min read
Accelerate your CX in 2026: A 5-step AI readiness checklist
This is part 1 of our AI Readiness series, designed to help CX organizations prepare to…
Article
7 min read
AI innovation checklist: How leading companies have stayed ahead in 2026
2024 has been a year like no other. AI has moved from buzzword to business-critical, and…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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3 min read
Younger consumers’ new holiday shopping hack? AI assistants
Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…
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4 min read
No time to waste: 5 AI tactics to scale customer service without adding headcount
Customer engagement rates are about to explode, surging fivefold as customers increasingly reach out over digital…
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4 min read
Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
Article
5 min read
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
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4 min read
The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
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