Analytics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
Revenue churn: What it is + how to calculate it
Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.
Latest stories
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7 key CX metrics every startup should track
Not sure where to get started tracking your CX? You’ve come to the right place. We…
Article
4 min read
How Zendesk navigates AI governance and data privacy risks in automated customer support
I sometimes say that trust is like a one-day contract – it is only valid for…
Guest post
4 min read
The next CX frontier: Prompt-driven analytics deliver AI-powered insights
For years, brands have relied on dashboards as the backbone of performance reporting. While they provide…
Article
5 min read
Prompt literacy is the new core skill for service
In September 1985, a new piece of software launched that would transform how people worked with…
Article
4 min read
Promptable analytics: How CX teams can have a two-way conversation with data
Imagine your own personal data scientist, sitting by your side and able to take a nebulous…
Article
5 min read
Rethinking CX metrics in agentic service
Customer experience has entered the AI era, and the metrics used to measure success must evolve…
Article
5 min read
Advancing the Resolution Platform to set a new standard for service
Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…
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