Customer retention
A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Latest stories
Article The best templates for dealing with angry customers via email, phone, and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Article What is a customer success manager?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article A customer onboarding process guide for 2021
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Article Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Article How to calculate your customer retention rate
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Article 12 examples of customer retention strategies that work
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention