Customer retention
Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Latest stories
Article How to build and scale your customer onboarding process
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Article The ultimate guide to customer appreciation
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article Make your company more customer service-oriented: 5 key steps and 4 examples
If you want customers to be loyal to you, you have to start putting them first.
Article How to calculate your customer retention rate
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Article 6 examples of customer retention strategies that work
Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article Improve customer relationships with customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…