Customer retention
Customer retention software: Everything you need to know
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
Latest stories
Article A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Article The best templates for dealing with angry customers via email, phone, and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Article What is a customer success manager?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article A customer onboarding process guide for 2021
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Article Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Article What is customer retention rate? How do you calculate retention rate?
While companies should closely monitor their customer retention rate and churn rate, there are other customer retention metrics worth paying attention to.
Article 12 customer retention strategies that work (and how to build your own)
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.