Customer retention

Article | 6 min read

How top fintechs like Stash, Ramp, and Zip make bank with exceptional CX

Discover how top fintechs are transforming customer service from expense into profit.

Latest stories

Retain your customer base through a recession
Article | 4 min read

Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.

What is customer connection? 16 ways to connect with customers
Article | 12 min read

What is customer connection? 16 ways to connect with customers

Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.

Increasing net retention requires an innovative approach to CX
Article | 9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

Good-enough service isn’t good enough: 3 strategies to remain competitive
Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

How to build a customer referral program in 2023 (+ examples)
Article | 20 min read

How to build a customer referral program in 2023 (+ examples)

Companies create customer referral programs because word-of-mouth is a powerful and cost-effective form of marketing. Get tips and ideas for building your own so you can expand your audience.

What is customer education? The ultimate guide
Article | 7 min read

What is customer education? The ultimate guide

Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.

A startup’s guide to building a customer success team
Article | 8 min read

A startup’s guide to building a customer success team

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

After-sales service: 10 strategies to keep customers engaged
Article | 13 min read

After-sales service: 10 strategies to keep customers engaged

After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.