Customer retention
What is customer satisfaction score? (+ how to measure CSAT)
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Latest stories
Article What is customer rapport? (+8 ways to build it)
Establish customer rapport to create stronger connections with your audience and improve retention.
Article What is customer enablement and why you need it: A guide
Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.
Article 11 customer retention metrics every support team should track
Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.
Article Customer relations 101: A customer relationship guide
Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.
Article What is customer experience optimization? (+3 actionable tips)
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.
Article What are customer touchpoints? Examples + how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Article What is customer lifecycle management?
Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.