Customer retention
What is a customer success manager?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Latest stories
Article How to build and scale your customer onboarding process
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Article Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Article How to calculate your customer retention rate
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
Article 12 examples of customer retention strategies that work
Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article Understanding customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn