Customer retention
What is customer value? (+ 9 ways to improve it)
Delivering customer value is key to maintaining long-term relationships with existing customers and earning repeat business. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
Latest stories
Article Why a 360 customer view is key to great customer service
Leverage data to create a comprehensive view of your customers and provide personalized experiences.
Article Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article Customer retention software: Everything you need to know
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
Article A complete guide to personalization in 2021
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Article The best templates for dealing with angry customers via email, phone, and chat
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Article What Is a Customer Success Manager? Responsibilities + Job Description
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article Customer onboarding guide for 2021: Purpose, examples, and best practices
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’ onboarding strategy.
