Customer retention
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
Latest stories
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
What is a customer journey map? How to create one + templates
A customer journey map helps companies understand the entire customer experience—from discovery to advocacy and every touchpoint in between.
42 customer thank you card ideas to show your appreciation
Show your customers how much their business means to you with our thank you note samples and email templates.
Retain your customer base through a recession
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
How top fintechs like Stash, Ramp, and Zip make bank with exceptional CX
Discover how top fintechs are transforming customer service from expense into profit.
What is customer connection? 16 ways to connect with customers
Customer connection helps you build a strong relationship with your buyers. Learn how to connect with your audience on a personal level and create brand loyalty.
Increasing net retention requires an innovative approach to CX
See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.