Customer retention

Article

Understanding customer touchpoints—and why they matter

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

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What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Understanding customer lifecycle management Article

Understanding customer lifecycle management

Businesses need to prioritize customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management program.

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: Help them adopt a customer service mindset.

Why a 360 customer view is key to great customer service Article

Why a 360 customer view is key to great customer service

Leverage data to create a comprehensive view of your customers and provide personalized experiences.

Customer service vs. customer experience: Here’s the difference Article

Customer service vs. customer experience: Here’s the difference

Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.

Customer retention software: Everything you need to know Article

Customer retention software: Everything you need to know

Learn more about customer retention software and how it can help your business provide awesome customer experiences.

A complete guide to personalization in 2021 Article

A complete guide to personalization in 2021

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

How to respond to angry customers Article

How to respond to angry customers

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.