Customer retention

Article

What is a customer success manager?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

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How to build and scale your customer onboarding process Article

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Customer orientation guide: definition, examples & 5 steps to become customer-oriented Article

Customer orientation guide: definition, examples & 5 steps to become customer-oriented

If you want customers to be loyal to you, you have to start putting them first.

How to calculate your customer retention rate Article

How to calculate your customer retention rate

Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate

12 examples of customer retention strategies that work Article

12 examples of customer retention strategies that work

Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

Understanding customer experience Article

Understanding customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

Customer retention: How to keep customers happy and reduce churn Article

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn