Expertise
Closing the AI Trust Gap: Building confidence through responsible innovation
AI is transforming how companies support their customers, but delivering on its promise requires more than…
Latest stories
Article
4 min read
3 things startups get wrong about customer support
It’s been a busy quarter. Sales are up and you’ve onboarded a whole set of new…
Article
2 min read
Becoming a "Service Architect": The evolution of the human agent
A narrative that has long hung over the heads of contact center leaders is that of…
White Paper
1 min read
The IT leader’s guide to reclaiming 30% of staff capacity
Public sector leaders face budget constraints, rising digital demands, and complex compliance needs. This guide unpacks…
Article
4 min read
Digital transformation in public service: A CIO's blueprint for leveraging AI
For government agencies, the call to modernize isn’t just about keeping up with technology—it’s about meeting…
Article
5 min read
Semantic observability: How we understand and measure AI intelligence
In traditional software, observability was about keeping systems running. If the dashboard graphs were green, the…
Guides
5 min read
The road to AI maturity (Part 3): Empower your team with AI assistance
As we wrap up our AI Maturity series, the focus shifts from foundational work to higher-order…
Article
5 min read
To drive AI adoption in legal, you have to make time to play
A few months ago, I came across a LinkedIn post by one of our lead AI…
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