The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
As your approach to customer service matures, the complexity of your customers’ issues increases.
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
In the months since the start of the global health crisis, millions of employees have shifted…
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.