White Paper

Why financial institutions need to invest in personalization now

Get tips on how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

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How leading healthcare organizations are transforming patient and employee experiences

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

Forrester report: Successful Digital Transformations Focus On Three Core Elements

Forrester report: Successful Digital Transformations Focus On Three Core Elements

Here's how IT leaders can deliver exceptional customer and employee experiences.

Zendesk provides Fortune 500 company with a solution to improve support and performance
White Paper | 1 min read

Zendesk provides Fortune 500 company with a solution to improve support and performance

Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.

6 ways for small and mid-sized retailers to improve customer experience

6 ways for small and mid-sized retailers to improve customer experience

In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

3 ways to deepen trust and build relationships through personalization
White Paper | 1 min read

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

Five big bets for the future of CX

Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

Employee Experience Trends Report

Employee Experience Trends Report

Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.

Breaking down the silos between sales and service
White Paper | 1 min read

Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.