White Paper
Shaping the future of service operations with Zendesk’s Workforce engagement management solutions
Discover how Zendesk’s workforce engagement management solutions can help organizations improve their service operations.
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White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
White Paper
How IT leaders can eliminate siloed service and deliver enhanced employee experiences
Experts warn of decreased employee satisfaction. Here’s how businesses can take action.
White Paper
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Transforming customer service: The impact of AI
Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
White Paper
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
White Paper
Zendesk ROI case study: Lush
See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.
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