White Paper
Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
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White Paper 4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
White Paper 7 secrets of sales leadership
Managing a sales team is never easy, but massive upheaval made the task harder than ever…
White Paper The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
White Paper Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
White Paper Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
White Paper Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…
White Paper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
White Paper Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.