White Paper

5 things you can do now to create better retail CX

After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

• Employee experience

Forrester report: Successful Digital Transformations Focus On Three Core Elements

Here's how IT leaders can deliver exceptional customer and employee experiences.

Zendesk provides Fortune 500 company with a solution to improve support and performance

Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.

6 ways for small and mid-sized retailers to improve customer experience

In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.