Technology
Resources for software and cloud services companies on how to deliver a frictionless CX.
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
Latest stories
Guest post
4 min read
The quiet shift behind customer expectations
For a long time, speed shaped the customer service conversation. Faster responses signaled attentiveness. Shorter queues…
Article
5 min read
What tech companies need according to Zendesk's 2026 CX Trends Report
The tech industry has always moved quickly, but the pace of change today is unprecedented. As…
Article
4 min read
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Infographic
Top trends to watch in Software CX
See how leading SaaS companies are getting a leg up on the competition by investing in CX.
1 min read
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
Article
2 min read
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
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