Technology

Resources for software and cloud services companies on how to deliver a frictionless CX.

Latest stories

1 min read

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

White Paper
12 min read

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…

Analyst reports CRM

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.