Employee service
The future of service belongs to self-improving AI
We’re at a watershed moment in service, one where systems of record give way to intelligent…
Latest stories
Report
1 min read
The quantifiable impact of Zendesk AI Solutions
Customer service leaders are under pressure to scale, control costs, and improve consistency—without compromising quality. In…
White Paper
1 min read
The IT leader’s guide to reclaiming 30% of staff capacity
Public sector leaders face budget constraints, rising digital demands, and complex compliance needs. This guide unpacks…
Article
4 min read
Digital transformation in public service: A CIO's blueprint for leveraging AI
For government agencies, the call to modernize isn’t just about keeping up with technology—it’s about meeting…
Article
4 min read
The AI advantage: How smart automation gives IT teams their lives back
IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
Article
5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
Article
6 min read
Building realistic multi‑turn tests for AI agents
At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…
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