Customer experience
Expert tips for building a customer-obsessed organization.
Elevating API security to keep pace with AI innovation
Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…
Latest stories
Article
7 min read
AI chatbot use cases for customer service
What is an AI chatbot? An AI chatbot is software that uses artificial intelligence and natural…
Article
3 min read
The contact center’s next chapter is agentic
The ‘cost center’ label has been the limiting narrative for CX leaders for decades. For years,…
Article
4 min read
7 key CX metrics every startup should track
Not sure where to get started tracking your CX? You’ve come to the right place. We…
Guest post
4 min read
The quiet shift behind customer expectations
For a long time, speed shaped the customer service conversation. Faster responses signaled attentiveness. Shorter queues…
Article
5 min read
5 superpowers AI gives startup teams
Think adopting AI is all about immediate ROI? That may be true for some CX teams,…
Video
2 min read
Four big shifts shaping customer service and our own strategy—from CTO Adrian McDermott
Great customer service used to be a nice-to-have. It was also almost economically impossible to scale.…
Guest post
3 min read
Cutting through the noise: How AI transparency is changing CX for good
Love it or hate it, AI is here to stay. It’s become a must-use tool in…
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