Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…