บทความ

บทความ

Zendesk Messaging: รูปแบบการบริการลูกค้าในยุคดิจิตอล

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

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How to embrace new behaviors in 2021 บทความ

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Digital natives are here to transform your CX บทความ

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples, applications, and advice บทความ

What is Platform as a Service? PaaS examples, applications, and advice

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey บทความ

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple บทความ

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

How knowledge centered service benefits customer support teams บทความ

How knowledge centered service benefits customer support teams

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

New year, new books. Here’s how introverts can get an edge on networking บทความ

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

A customer service guide to conflict resolution บทความ

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.