ซอฟต์แวร์ Help Desk

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What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

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What is an enterprise help desk, and how does it benefit your team? บทความ

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

What is a help desk? + The best help desk software for 2021 บทความ

What is a help desk? + The best help desk software for 2021

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Why enterprise companies’ employees need help desk software Whitepaper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

What is an issue tracker? บทความ

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

How help desk software solves support problems Guide

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

Types of help desk software บทความ

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Service desk vs help desk: What’s the difference? บทความ

Service desk vs help desk: What’s the difference?

Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.

How Zendesk helps HR teams with the employee experience

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…